Sponsorship Administrator

Department: Programs: Sponsorship

FLSA Status: Non-exempt

Reports To: Sponsorship Program Senior Manager

Physical Strength: Moderate

Summary

This position works in the U.S. office and is a welcoming point of contact for partners and guests. The Sponsorship Administrator is responsible for providing an initial level of support and care for sponsors and donors, including pledge management. As a member of the U.S. Sponsorship Team, they assist with recurring seasonal projects and new initiatives.

Essential Duties

1. Provides outstanding sponsor support through education and engagement and collaborates with U.S. and Rwandan staff to provide sponsors with transformational opportunities.
2. Manages sponsor accounts and pledges, including maintaining integrity of recurring automatic pledges.
3. Assists with recurring seasonal projects.

Job Duties

Communication & Donor Relations

• Manages multiple email accounts to support partners.
• Answers incoming mainline and direct calls from partners.
• Processes and sends all letters from sponsored students to their sponsors and supports volunteers in reviewing letters.
• Onboards new sponsors and educates sponsors on their role.
• Assists in the project management of Annual Letters.
• Checks in all Christmas photos annually.
• Communicates community transfers to sponsors.

Donor Accounts

• Manages sponsor accounts and pledges, including maintaining integrity of recurring automatic pledges.
• Project manages monthly statement day.

Acquisition

• Sets up new pledges from sponsorship events.
• Assists with the Co-Sponsorship Ask Campaign to sponsors of secondary students.
• Supports Dream Sundays and other events (requires occasional weekend work).

Other

• Calculates annually promotion rates.
• Maintains and updates position procedures.
• Maintains punctual, regular, and predictable attendance.
• Works collaboratively in a team environment with a spirit of cooperation.
• Respectfully takes direction from Sponsorship Program Senior Manager.
• Other duties as assigned.

Supervisory Responsibilities

This position has no supervisory responsibilities.

Qualifications

Ability to perform essential job duties with or without reasonable accommodation and without posing a direct threat to safety or health of employee or others. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

Education & Experience

Bachelor’s degree from four-year college or university is preferred.

Certificates, Licenses and/or Registrations

This position does not require certificates, licenses and/or registrations.

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Mathematical Skills

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Computer Skills

Job requires specialized computer skills. Must be adept at using various applications including database, spreadsheet, report writing, project management, graphics, word processing, presentation creation/editing, communicate by e-mail and use scheduling software.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Physical Demands & Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

While performing the duties of this job, the employee must occasionally lift and/or move up to 50 pounds. The employee is occasionally required to stand or walk, sit, or reach with hands and arms. The employee is frequently required to use hands and fingers to type or dial, sit, or talk or hear.

The noise level in the work environment is usually moderate.

Travel

This position requires occasional travel for 5-25% of the position, which are usually day trips. This position may travel domestically once per year for an annual All-Staff.