Specialist Provider Research

SCOPE OF POSITION:
Responsible for clerical support of provider research functions and deliverables as assigned. Collaborate with medical and other professional staff to accomplish goals within designated timeframes. Support the initiative to improve and ensure improvements in quality of research methodology. Support the organization’s mission, vision, and values by exhibiting the following behaviors: Honesty, Excellence, Accountability, Respect and Teamwork.

ESSENTIAL JOB FUNCTIONS:

1. Assist in the development of daily schedules for projects taking into consideration contract deliverables, provider needs, department workload, resource/capacity constraints and vendor capabilities.
2. Assist in the management of timelines and approaching deliverable dates including contract deliverables, quality indicators, data collection, provider conferences and special functions, etc. to ensure that deadlines are met, as directed.
3. Assist in the coordination and development of provider tools in collaboration with the project team and communications for providers about project goals.
4. Serve as back up for other support staff as required.
5. Assist with incoming provider or agency requests for information. Research issues and determine the appropriate party or course of action to address the request. Maintain a database of all calls received and actions taken.
6. Understand and utilize project-tracking software for reporting purposes. Perform data entry into both internal and/or external program databases.
7. Daily quotas may be added to meet contract deliverables as needed.
8. As required, compose, edit, and assist in creating provider communications and/or materials for projects.
9. Communicate effectively with internal staff and external customers/agencies.
10. Assist in interviewing for Spanish fluency. 
11. Assist with organization, coordination and support of internal meetings, processes, provider workshops, provider seminars, periodic provider outreach presentations and educational programs to facilitate the health care community’s participation and provider outreach projects.
12. Follow AFMC, state and federal protocols regarding data confidentiality/security and HIPAA compliance.
13. Perform data entry, organize, file, and maintain departmental records, manuals, and correspondence.
14. Maintain a general working knowledge of department / contract deliverables.
15. Assist in the review, verification, testing and editing of work produced by other staff members as directed.
16. Additional duties as assigned.

 
KNOWLEDGE, SKILLS, AND ABILITIES:    

• Intermediate skill level with MS Office (Excel, Word, PowerPoint, and Outlook).
• Type 50 wpm.
• Strong skills in business English and spelling.
• Ability to maintain confidentiality.
• Strong oral and written communication skills.
• Creativity and flexibility.
• Knowledge of HIT/EHR.
• Ability to meet deadlines.
• Attention to detail.
• Medical terminology.
• Ability to work collaboratively and independently to achieve stated goals.
• Initiative.
• Ability to relate professionally and positively with staff, business partners, customers, constituents, recipients, and the public.
• Ability to multitask.
• Ability to prioritize.
• Strong organizational and problem-solving skills.
• Professionalism.
• Ability to read, interpret and apply laws, rules, and regulations.
• Time management skills.
• Ability to travel including overnight.
• Regular and punctual attendance.
• Ability to work overtime as needed.

Physical and Sensory Requirements (With or Without the Aid of Mechanical Devices):
Mobility, reaching, bending, lifting, grasping, ability to read and write, ability to communicate with personnel, ability to remain calm under stress and ability to lift and transport 30 pounds. Must be capable of performing the essential functions of this job, with or without reasonable accommodations.

EDUCATION:
Required: High School Diploma
Desirable: Associate’s degree or additional education

EXPERIENCE:
Required: Two (2) years of experience in health care community and research.

INTERNET REQUIREMENTS:
Reliable, high-speed wireless internet service (Wi-Fi)
An upload speed of at least 2Mbps is required to support softphone functionality