Outreach Specialist RN IOC - Central Arkansas

SCOPE OF POSITION: 
Responsible for quality of care inspections and assessments to determine behavioral health providers adherence to federal and state regulations. . Collaborate with medical and other professional staff to accomplish goals within designated timeframes. Answers directly to the outreach supervisor and is accountable for ensuring services are implemented according to strategic directives and contract deliverables. Ensures that AFMC’s mission, vision and values are upheld by personal example. Support the organization’s mission, vision, and values by exhibiting the following behaviors: Honesty, Excellence, Accountability, Respect and Teamwork.

ESSENTIAL JOB FUNCTIONS:

1. Must be able to travel within the state as needed to accomplish required site visits. Travel will be extensive at times, requiring overnight stays (up to 3-4 nights per week). Entering facilities at various times outside regular work hours (evenings or early mornings) to ensure compliance with specific provider regulations. 
2. Collaborate with team members to develop strategies to implement quality of care inspections and IOC objectives throughout the state of Arkansas
3. Function as a resource for non-clinical staff by providing oversight and follow-up for clinically related questions or issues 
4. Write effective and accurate review summaries and submit within appropriate time frame.
5. Maintain files for recording and reporting in accordance with established procedures.
6. Seek direction from Supervisor for any questions or issues during the review process. 
7. Daily quotas may be added to meet contract deliverables as needed. 
8. Participate in the planning, development, implementation, delivery, and evaluation of multiple program activities with respect to each quality of care assessment.
9. Communicate effectively with internal and external clients.
10. Understand and utilize project-tracking database to document, collect, and interpret data to meet contractual and other reporting requirements. Maintain accurate statistical data.
11. Maintain log of all onsite visits, including date, time, location, name, topics covered, feedback received, and recommendations made from the visit. The log should be entered into the project tracking system or other electronic file storage at time of visit and when onsite visit concludes. Reports are to be completed with contract requirements for the specific provider types. 
12. Identify, present, and discuss progress and issues relating to focus areas and suggest solutions to assist in program development
13. Ensure all activities address designated performance goals and are performed within designated time frame
14. Maintain knowledge of specific projects including contract, contract deliverables, policies, and procedures, etc.
15. Adhere to format, content, and style guidelines, considering usability and ensuring accuracy, consistency, and quality
16. Follow AFMC, state and federal protocols regarding data confidentiality/security and HIPAA compliance
17. Additional duties as assigned

        
KNOWLEDGE, SKILLS, AND ABILITIES:

• Intermediate level computer skills (Excel, Word, Power Point and Outlook).
• Type 50 wpm.
• Exceptional skills in business English and spelling are required.
• Ability to maintain confidentiality.
• Strong oral and written communication skills.
• Ability to compile presentations.
• Creativity.
• Customer service.
• Ability to meet deadlines.
• Attention to detail.
• Flexibility.
• Knowledge of HIT/EHR.
• Medical terminology.
• Ability to work collaboratively and independently to achieve stated goals.
• Initiative.
• Facilitator.
• Ability to relate professionally and positively with staff, business partners, customers, constituents, recipients, and the public.
• Ability to multitask.
• Ability to prioritize.
• Strong organizational skills.
• Problem solving skills.
• Professionalism.
• Project management skills.
• Ability to read, interpret and apply laws, rules, and regulations.
• Knowledge of quality improvement processes and techniques.
• Valid driver’s license and active Auto insurance required
• Travel including overnight required.
• Time management skills.

Physical and Sensory Requirements (With or Without the Aid of Mechanical Devices):
Mobility, reaching, bending, lifting, grasping, ability to read and write, ability to communicate with personnel, ability to remain calm under stress and ability to travel as needed. Must be able to lift and transport 25 pounds. Must be capable of performing the essential job functions of this job, with or without reasonable accommodations. 

EDUCATION:
Required: Diploma or associate degree in nursing. Licensed as a Registered Nurse in the state of Arkansas, without restrictions.
Desirable: Bachelor’s degree in nursing, health care or related field. Certified Professional in Healthcare Quality (CPHQ).
        
EXPERIENCE:
Required: Three (3) years of experience in behavioral health, social service, or juvenile justice.
Desirable: Experience in quality improvement or patient safety.

INTERNET REQUIREMENTS:
Reliable, high-speed wireless internet service (Wi-Fi)