Bilingual Outreach Coordinator

SCOPE OF POSITION: 
Responsible for the development, implementation, and monitoring of the Bilingual Outreach Services. The Bilingual Outreach Coordinator will focus on activities in health promotion, family, and community outreach. Will work collaboratively with schools, Head Start Programs, local health units, and Hometown Health Coalitions to provide information on Medicaid and ConnectCare Services. Responsible for reaching the Hispanic/Marshallese population by identify and collaborating with organizations providing services to this population. This includes Hispanic/Marshallese community groups, organizations, missions, charitable clinics, and others as appropriate. This position provides health promotion, family, and community outreach to areas of the state with high Hispanic/Marshallese populations. Communicate with AFMC outreach staff and beneficiaries ensuring timely provision of services and appropriate follow up. Document services rendered and reporting as required. Support the organization’s mission, vision, and values by exhibiting the following behaviors: Honesty, Excellence, Accountability, Respect and Teamwork.

ESSENTIAL JOB FUNCTIONS:

1. Maintain knowledge in all other areas of Member Services to assist as needed with the overall operation of the Member Services department.
2. Maintain comprehensive knowledge of specialty area, pertinent organizations, and health care environment. Knowledge should include information regarding contract deliverables, policies and procedures, resources available, current research and reports, trends, etc.
3. Responsible for the resolution of customer/client requests including research, referral, policy review, revision and development, documentation and follow up in accordance with established policy/procedures.
4. Communicate effectively with customers and/or recipients. (English/Spanish/Marshallese) Develop and maintain working relationships as necessary to meet contract deliverables of specialty area project.
5. Understand and utilize project-tracking database to document and monitor services/activities provided and to compile a comprehensive database of activity. Maintain accurate statistical data to meet contractual and other reporting requirements.
6. Prepare and submit, monthly, quarterly, and annual reports on program progress and performance.
7. Coordinate the timely collection and data entry of all required documentation.
8. Monitor specific items within the area of focus, provide recommendations/ feedback to external customers for quality improvement and follow through for compliance of recommendations for improvement.
9. Assist in interviewing/testing for bilingual fluency and proficiency. 
10. Provide communication, education, and promotion of program services through outreach visits, emails, phone calls as well as exhibiting at approved conferences. 
11. Translate as needed any new or updated Medicaid material, connect care newsletters, phone calls or any other translation of documents needed. 
12. Record Spanish or Marshallese phone messages for the AFMC phone lines as needed.
13. Adhere to format, content, and style guidelines, considering usability and ensuring accuracy, consistency, and quality.
14. Communicate needs and requests to other team members as appropriate.
15. Adhere to AFMC Quality Standards of Excellence. 
16. Ensure compliance with AFMC policy, contractual obligations, state and federal laws and regulations and compliance documentation.
17. Follow AFMC, state and federal protocols regarding data confidentiality/security and HIPAA compliance.
18. Additional duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Must possess intermediate level computer skills (Excel, Word, Power Point and Outlook).
• Type 50 wpm.
• Ability to maintain confidentiality.
• Strong oral and written communication skills.
• Understanding of terminology used within the specific area of responsibility.
• Knowledge of regulations and requirements pertaining to the assigned area of responsibility.
• Time management skills (e.g., meeting deadlines)
• Ability to work collaboratively and independently to achieve stated goals.
• Strong public speaking skills
• Ability to relate professionally and positively with staff, business partners, customers, constituents, recipients, and the public.
• Ability to handle and react calmly under stressful situations.
• Ability to delegate as required.
• Problem solving skills.
• Ability to develop strategic plans.
• Customer service.
• Flexibility.
• Ability to prioritize.
• Strong organizational skills
• Attention to detail.
• Creativity.
• Ability to work overtime as needed.
• Ability to travel including overnight travel.
• Regular and punctual attendance required.
• Must possess intermediate level computer skills (Excel, Word, Power Point and Outlook).
• Physical and Sensory Requirements (With or Without the Aid of Mechanical Devices):
• Mobility, reaching, bending, lifting, grasping, ability to read and write, ability to communicate with personnel, ability to remain calm under stress and ability to travel as needed. Must be able to lift and transport 25 pounds. Must be capable of performing the essential job functions of this job, with or without reasonable accommodations.

EDUCATION:
Required: Associate’s degree in health science field, business, or related field 1  

EXPERIENCE:
Required: One (1) year in the focus area of the position, which includes interpretation and translation in health science field. 
Desirable: Experience within the healthcare arena and understanding of the Medicaid Guidelines

INTERNET REQUIREMENTS:
Reliable, high-speed wireless internet service (Wi-Fi)
An upload speed of at least 2Mbps is required to support softphone functionality.

1  Three (3) years’ work experience in related field may be substituted for the Associate’s degree. If work experience is substituted it is in addition to stated work experience requirements.