What are the responsibilities and job description for the Field Engineer - Phoenix position at AFL?
AFL manufactures industry-leading fiber optic cable, connectivity and accessories and provides engineering and installation services for some of the largest telecom customers in the world. Our company was founded in 1984 with a single fiber optic cable and today, we manufacture thousands of products, generate an excess of $2B in revenue, and employ approximately 11,000 associates worldwide. At AFL, we recognize that our employees are our greatest asset. We hire and train each individual, investing in them to ensure success in their careers. With a commitment to professional development and growth, let us connect you to your next career opportunity.
What We Offer:
- Flexible time off policy
- 401K Company match (up to 4% - dollar for dollar)
- Professional development, training, and tuition reimbursement programs
- Excellent medical, dental, vision, and life insurance policy options
- Opportunities for career advance with an industry leading company!
Job Summary
Responsible for providing customer technical support for all AFL cable and connectivity products into the Hyperscale, Service Provider, and/or Enterprise Markets. Supports the commercial team efforts by providing product installation expertise, building customer relationships, and providing technical support for trade shows and seminars.
Responsibilities
- Assist customers with product installation questions.
- Provide product demonstrations to customers.
- Provide approximately 40–50 hours per month of technical oversight at customer site, ensuring compliance with client-specific requirements and supporting project execution (12-18 months)
- Provides support to further develop installation and training documentation for cable and connectivity system products.
- Assist with new product development for cables and accessories by providing installation insight.
- Supports the development of application notes, instruction manuals and application videos for products.
- Interact with product managers, application engineers, and customer service representatives as required.
- Travel to customer sites and train end users on proper installation techniques.
- Develop and/or update quality procedures and documentation for his/her area as applicable.
- Follow, know, promote, and demand the fulfillment of the Environment, Health and Safety (EHS) policy, rules, procedures, and operative controls to maintain and improve our performance on these matters.
- Identify client’s requirements on sustainability needs from our products.
- Inform EHS department for any requirements from clients that involves new materials or processes changes to identify environmental, health and safety impacts.
Personal Qualities
- A collaborative and influential team player able to effectively work across multiple departments
- A self-starter who can work independently
- Excellent analytical skills with the ability to portray information in a logical and well-organized manner
- Detail oriented
- Strong work ethic and commitment to the customer, product, timeline, and deliverables
Qualifications
- Excellent oral and written communication skills
- Strong analytical capabilities
- Good organization and time management skills
- Advanced Installation knowledge of cable and connectivity products
- Solid understanding of the telecommunications industry
- Moderate skills with Microsoft PowerPoint, Excel, Word, and Project
- Advanced problem-solving skills
- 5 years of Service Technician, Lab Technician or Process Technician experience with a focus on passive fiber optic systems of cable or connectivity products
Working Conditions
- This role is primarily remote but requires onsite presence at client site during the first year, creating a hybrid work arrangement to meet client-specific needs.
- Field Environment / Customer Sites
- Extensive Travel Required
