What are the responsibilities and job description for the HVAC Service Coordinator/Customer Service position at AFGO Mechanical Services, Inc.?
AFGO, a dynamic HVAC Mechanical Services Company in the NYC Metropolitan Area, is seeking an energetic and assertive individual for a HVAC Service Coordinator/Customer Service position. Candidate must possess strong organizational skills, an attention to detail and exceptional verbal and written communication skills in order to correspond with clients, coworkers, suppliers and sub-contractors.
Responsibilities to include, but are not limited to (Essential Functions):
Responsibilities to include, but are not limited to (Essential Functions):
- Setting up appointments for Preventive Maintenance and Quoted Repair services
- Providing status updates relates to Technician response time, diagnosis and resolution.
- Conducting follow up correspondence to ensure Client satisfaction
- Teaming with designated Dispatcher, assisting with the scheduling and coordination of Technician workload
- The ideal candidate will possess previous Customer Service experience in a business to business environment
- Knowledge of Microsoft Office is required
- Knowledge of Microsoft Dynamics for Field Service is preferable
- ServiceChannel
- FM Pilot