What are the responsibilities and job description for the Inside Sales Representative position at AFG Distribution, Inc?
Company Overview
AFG Distribution started in the '90s selling from parking lots at Grateful Dead and Phish shows. Today we are an international distributor of smoking and cannabis accessories, supplying smoke shops, dispensaries and direct to retailers with thousands of amazing products. If successful, you will be part of a tight-knit team in Asheville, who still runs on the the values and principals that got us where we are today: work hard, treat people right and love what you do and who you do it with.
About the Role
We are seeking a dynamic and motivated Inside Sales Representative to join our expanding sales team. In this role, you will be responsible for engaging with prospective clients, nurturing existing customer relationships, and driving sales growth through effective communication and client support. The ideal candidate will possess strong interpersonal skills, technical proficiency, and a proactive approach to client engagement. This position offers an excellent opportunity to develop your sales expertise within a fast-paced, supportive environment dedicated to customer satisfaction and business success.
What You'll Do
- Conduct outbound calls to prospective clients, introducing products and services with professionalism and enthusiasm.
- Respond promptly to inbound inquiries via phone or email, providing detailed product information and solutions tailored to customer needs.
- Maintain accurate records of customer interactions, updating client information in the CRM system efficiently.
- Support the sales process by preparing quotes, processing orders, and following up on potential leads.
- Assist clients with product selection, technical questions, and troubleshooting to ensure a positive experience.
- Collaborate with team members to develop strategies for reaching sales targets and expanding the customer base.
- Manage data entry tasks related to customer accounts, orders, and sales activities with precision.
- Demonstrate excellent phone etiquette and communication skills during all client interactions.
- Utilize Microsoft Office tools effectively for reporting, correspondence, and documentation purposes.
- Contribute to a team environment by sharing insights on customer feedback and market trends.
What You’ll Need
- Proven experience in sales or customer support roles within a call center or similar environment.
- Strong proficiency in Microsoft Office applications such as Word, Excel, and Outlook.
- Excellent communication skills in English; additional language skills (bilingual) are a plus.
- Demonstrated ability in customer service problem-solving and client communication.
- Technical proficiency with data entry systems and CRM platforms.
- Exceptional organizational skills with attention to detail in managing multiple tasks simultaneously.
- Effective phone communication skills coupled with strong writing abilities for professional correspondence.
- Knowledge of outbound calling techniques and best practices.
- Analytical skills for assessing customer needs and identifying opportunities for upselling or cross-selling.
- Ability to adapt quickly in a fast-paced environment while maintaining professionalism.
This position is an excellent opportunity for individuals eager to grow their sales career while delivering exceptional service. We welcome candidates who are committed to excellence, possess strong organizational abilities, and thrive in a collaborative team setting.
Pay: From $20.00 per hour
Expected hours: 40.0 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
Work Location: In person
Salary : $20