What are the responsibilities and job description for the Dental Office Manager position at affordable?
JOB PURPOSE:
The Office Manager is responsible for overseeing the daily operations of the dental office, supporting the doctor and staff in delivering the best possible patient care.
GENERAL DUTIES & RESPONSIBILITIES:
- Ensures fundamental systems and protocols are in place within the supported dental office, allowing the doctor to focus on dentistry.
- Supervise the on-site laboratory which includes, but is not limited to, regulating quality of work, production, and maintenance/cleanliness.
- Supervise the office team which includes, but is not limited to, scheduling/patient flow, maintenance and cleanliness of the office, verification of compliance in terms of patent charts and other legal requirements (e.g., OSHA and HIPAA mandates).
- Responsible for dental team development, building positive relationships with the dentist and dental team members, and managing schedules to meet daily dentistry goals.
- Motivate office team members and proactively seek ways to improve the dental practice.
- Manage all front and back-office tasks, including daily operations of the dental office, managing both employee and patient relations, performance management, and achieving operational goals.
- Achieve revenue goals by overseeing patient scheduling, staff productivity, and treatment planning coordination.
- Works with the Doctor and patient to ensure the patient completes the Doctor prescribed treatment plan; uncovers and removes the patient's barriers for completing treatment; alerts the Doctor when the patient has clinical questions; educates the patient regarding insurance benefits and affordable payment options including third-party patient financing.
- Resolve patient complaints in a professional and caring manner.
- Other duties as assigned.
EDUCATION RECUIRMENTS:
- HS Diploma degree preferred
GENERAL KNOWLEDGE, SKILLS & ABILITIES:
- Strong interpersonal, leadership, management, and relationship-building skills
- 1 to 3 years of supervisory experience
- Superior written and verbal communication skills
- Familiarity with dental office procedures and terminology is helpful
- Strong computer skills and the ability to learn new programs
- Strong marketing background
- Competitive spirit with an entrepreneurial mindset to exceed goals
- Proven and successful treatment planning case acceptance & closing rates increasing production growth preferred