What are the responsibilities and job description for the Hotel Front Desk Clerk position at Affordable Suites of America?
Job Description
The Affordable Suites of America in Warren Mi is looking for a Front Desk Reception
General Summary (EXPERIENCE IN HOSPITALITY IS A MUST)
A Front Desk Attendant is often the first and last person a guest will encounter during their
stay. This means providing the highest quality of hospitality service is not only a duty, but a
passion. From arrival to departure and every point of contact in between, a front desk attendant is expected to be friendly, knowledgeable and efficient. As the front line of the hotel, it is your mission to meet and exceed the expectations of guests.
Education/Experience
High school diploma or General Education Diploma is required. Additional studies in hospitality are
encouraged.
Knowledge, Skills and Ability
- Must have the ability to speak, understand, read and write the English language.
- Must be able to multi-task effectively in a busy office and public atmosphere.
- Must have the ability to apply appropriate resolution to stressful situations.
- Must read and understand the Employee Handbook.
- Must be able to follow policy and perform to enhance professionalism in appearance and behavior.
- Must have over 3 year of customer service experience
- Must be able to compute basic mathematical calculations including addition, subtraction, multiplication and division.
- Must be able to perform basic computer skills (including Excel, Word, and E-Mail)
- Must have Customer Service experience
- Must be able to work a flexible schedule
- JONA'S CHORUM SYSTEM/SOFTWARE EXPERIENCE IS A PLUS
EXPERIENCE ONLY !!!
_PLEASE DO NOT APPLY IF YOU DO NOT HAVE ANY HOSPITALITY /HOTEL EXPERIENCE!
**
When submitting your resume you must include first , Last name , Phone Number and job history .
PLEASE DO NOT CALL THE HOTEL DIRECTLY UNLESS YOU RECEIVED AN EMAIL INVITATION FOR A INTERVIEW FROM THE MANAGEMENT REGARDING THE OPENING POSITION.
Job Types: Part-time 10 to 12 hours per week
Hourly pay: $15.00 to $16.00 /hour based on experience
Pay: $15.00 - $16.00 per hour
Work Location: In person
Salary : $15 - $16