What are the responsibilities and job description for the Office / Sales Assistant (Seasonal April - Oct) position at Affordable Party Tent Rentals?
Company Overview
Affordable Party Tent Rentals is a family-owned business serving the western suburbs of Chicago since 2003. We specialize in providing high-quality outdoor event rental services, including tents, tables, chairs, dance floors, heaters, and accessories. Our dedicated team is committed to delivering excellent service and creating memorable events for our clients.
Position Overview
The Office / Sales Assistant is the first point of contact for customers and a key link between sales, scheduling, and operations. This role combines customer service, sales, and logistics coordination in a fast-paced, seasonal environment.
Key Responsibilities:
Customer Communication & Sales
- Answer incoming phone calls professionally and confidently
- Respond to email and website inquiries
- Gather event details (date, guest count, location, surface type)
- Recommend tents, tables, chairs, and add-ons
- Create and send quotes
- Follow up on pending quotes to close sales
Order Entry & Scheduling
- Enter rental orders accurately into scheduling software
- Reserve inventory and flag potential conflicts
- Coordinate delivery and pickup windows
- Update changes, cancellations, or reschedules
Customer Education
- Explain setup requirements, access needs, and surface types
- Set expectations for delivery, setup, and breakdown
- Review rental policies, deposits, and payment terms
Internal Coordination
- Communicate order details to operations and warehouse teams
- Note special instructions or site challenges
- Report post-event issues (damaged or missing items)
Payments & Admin
- Take deposits and payments
- Send invoices and receipts
- Track balances due
- Maintain organized customer records
Qualifications:
- Strong phone and communication skills
- Sales or customer service experience preferred
- Detail-oriented and organized
- Comfortable multitasking in a fast-paced environment
- Basic computer skills (email, scheduling software, spreadsheets)
- Calm under pressure, especially during peak season
Ready to be part of a friendly team that makes every event special? Apply now and help us create unforgettable moments for our clients!
Job Types: Full-time, Seasonal
Pay: $18.00 - $24.00 per hour
Benefits:
- Opportunities for advancement
- Paid training
Work Location: In person
Salary : $18 - $24