Dental Front Desk Assistant/ Treatment Coordinator

JOB PURPOSE:
The Treatment Plan Coordinator is responsible for the daily non-clinical operations of the office including patient satisfaction, revenue, profitability, effective treatment scheduling, phone calls and other business-related functions as delegated by direct supervisor.

GENERAL DUTIES & RESPONSIBILITIES:

• Provides superior patient service demonstrating responsiveness and sensitivity to patient needs with urgency to resolve any patient dissatisfaction in accordance with patient needs, company policies and procedures, government regulations and dental board standards.
• Collect co-payments and verify insurance coverage.
• Schedule and confirm patient appointments.
• Prepare new patient charts neatly and accurately.
• Responsible for handling after-hour calls and emails
• Responsible for managing costs and the overall profitability of the company
• Respond to and handles patient concerns
• Respond to patient billing or financial inquiries, directing to appropriate departments, as necessary.
• Collect and post payments and record receipts.
• Balance nightly deposits and complete credit card processing.
• Monitors appointments, patient flow and schedules of all staff members to ensure timeliness in the clinic.
• Executes patient consults to ensure patients understand Doctor prescribed treatment plans; conducts patient chart audits, performs handoffs, conducts consults according to company policies, enters and updates patient treatment plans at the direction of the treating Doctor using the company operational system, and follows-up with patients during subsequent visits to schedule open treatment.
• Works with the Doctor and patient to ensure the patient completes the Doctor prescribed treatment plan; uncovers and removes the patient's barriers for completing treatment; alerts the Doctor when the patient has clinical questions; educates the patient regarding insurance benefits and affordable payment options including third-party patient financing; follows-up with the patient during subsequent patient visits to review completed treatment and schedule appointments for open treatment.
• Work with manager to ensure staff is trained on all procedures.

EDUCATIONAL REQUIREMENTS:

• High School Diploma or equivalent.

GENERAL KNOWLEDGE, SKILLS & ABILITIES:

• 2-5 years’ sales experience
• Excellent verbal and written communication skills and the ability to make decisions independently.
• Competitive spirit with a strong desire to succeed, exceed goals, and maximize opportunities.
• Demonstrates the ability to solve common problems and to provide immediate solutions.
• Excellent organizational skills to effectively handle multiple tasks.
• Knowledge of policies and procedures
• Ability to define assignments or projects clearly
• Ability to adapt to potentially stressful situations
• Ability to analyze situations and data to resolve existing or potential problems
• Knowledge of government laws and regulations
• Ability to delegate to and motivate others
• Ability to communicate effectively both in writing and verbally
• Ability to plan and monitor the activities of one or more areas
• Knowledge of department interface procedures
• Knowledge and understanding of organizations mission and philosophy
• Ability to make recommendations and decisions

Benefits
We care about our employees and understand the hard work that goes into providing the best-in-class patient care. You will be provided the training needed to provide you with the support you need to do your job well. Additional benefits include, group medical and dental insurance, vision insurance, life insurance, flexible spending (health and dependent care), 401(k), 9 paid holidays off, 10 days of vacation, and 5 additional PTO days. We also offer ancillary benefits to include hospital indemnity, accident, and critical illness insurance options.

About Affordable Care
Founded in 1975, today Affordable Care, LLC is America’s largest dental support organization (DSO) focused on tooth replacement services, serving more than 400 dental practices across the United States. Supported practices primarily concentrate on extractions, dentures, implants, and fixed arches, with some practices housing an on-site laboratory to enable same-day dental services. Affordable Care is the DSO for several top dental brands including, but not limited to, Affordable Dentures & Implants, DDS Dentures Implant Solutions, and Advanced Dental Implant Centers. From the Affordable Care Support Center, located in North Carolina’s Research Triangle Park, along with field-based teams, Affordable Care provides business expertise and support services to dental practices, taking care of non-clinical duties so dentists can focus on treating patients (visit affordablecare.com).