What are the responsibilities and job description for the Client Care Coordinator - In Home Care Agency - Salem position at Affordable At Home Care, Inc?
Do you have a desire to be part of a strong, healthy, vibrant team?
Does working with older adults bring you joy?
Is a professional work environment your style?
Affordable at Home Care in Salem is seeking a full-time person to join their team for the position of Client Care Coordinator. This location is a Branch office to our Portland/Tigard location. This person will work under the supervision of the agency Administrator. This selected candidate must have a mindset of professionalism, customer service and have compassion for others.
A@HC provides in home assistance and personal care to a wide variety of older adults in and around the Salem and surrounding area.
The Care Coordinator is the liaison between office staff, scheduling, the nurse and the client receiving the care. The Care Coordinator performs initial evaluations, assesses for appropriateness, conducts initial visits, and 90-day reviews with the clients, both in person and over the phone, to ensure every aspect of the care goals and objectives are being met. The Care Coordinator is the voice for the client when their needs, desires and care goals change.
A professional office attire, attitude and the ability to communicate with co workers is a must. The Care Coordinator must have the ability to ask detailed questions, listen, make suggestions and show empathy. They will also need to take direction and collaborate with other office staff.
Basic computer skills and phone etiquette are a must. The Care Coordinator will be using a CRM (Client Relationship Manager) to manage tasks, appointments, day to day activities as well as transferring critical, detailed notes about the client and their care. The phone is their friend. They will be scheduling appointments with clients as well as making follow up calls, often on a daily basis. Some driving in and around the Salem area is required.
The Care Coordinator needs to be OK working with clients who may have opposing cultural, political view, smoking and cannabis use. A basic understanding of health care and it’s acronyms is a plus. Attention to detail, multi-tasking and strong written/oral skills is required.
Normal work hours are 8 am to 5 pm Monday thru Friday, with an occasional late evening to accommodate clients' schedules. Eventually, after he/she has settled into their role, they will be trained and placed into an on-call position.
The success of the Care Coordinator and A@HC hinge upon the candidate being the right fit. Personality, professionalism and affective communication will be significant traits weighed heavily in choosing the correct person.
Job Type: Full-time
Salary: $26.00 - $30.00 per hour
Benefits:
- Paid time off
- Medical Insurance options
- Dental insurance options
- Vision insurance options
- Retirement Savings account options
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- On call
Experience:
- Client services: 2 year (Preferred)
- Caregiving: 2 year (Required)
Job Type: Full-time
Pay: $26.00 - $30.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Paid training
- Vision insurance
Work Location: In person
Salary : $26 - $30
