Senior Desktop Support Technician

Company Overview

Along with its affiliate companies, Affinius Capital invests across the risk spectrum for a global client base, managing over $62 billion in gross assets under management within a diversified portfolio across North America and Europe. Affinius Capital provides strategic equity and debt capital, including to capitalize on the accelerating demand for technology-driven real estate assets, to meet the critical need for housing solutions, and for other market and capital structure opportunities exhibiting compelling risk-return characteristics. For more information, visit affiniuscapital.com.

Job Description

The Senior Desktop Support Technician provides advanced technical support and serves as the primary resource for complex issues related to end-user computing environments. This role is responsible for ensuring the stability, security, and efficiency of desktop systems including hardware, software, and mobile devices. The position requires expertise in troubleshooting, device lifecycle management, and modern endpoint management solutions such as Microsoft Intune.

Essential Duties and Responsibilities:

• Serve as one of the primary resources for advanced troubleshooting of technical issues, providing guidance and resolution support for Tier 1 and Tier 2 teams.
• Manage and track support requests through ServiceNow, ensuring accurate documentation and timely resolution.
• Configure, diagnose, reload, troubleshoot, and repair Windows and macOS laptops, desktops, and associated peripherals.
• Assist with Active Directory and Entra ID administration and user account management.
• Support and maintain Microsoft 365 applications and services, including Teams and Exchange Online.
• Some knowledge in Microsoft Intune for device enrollment, compliance policies, configuration profiles, and application deployment.
• Perform device lifecycle management, including imaging, deployment, and decommissioning of endpoints; Maintain accurate IT asset inventory and ensure compliance with organizational standards.
• Provide technical support for audio/video and Teams equipment in conference rooms.
• Develop and maintain technical documentation, including knowledge base articles and standard operating procedures.
• Participate in IT projects and on-call rotations as required.
• Process Improvement: Identify opportunities to streamline support processes and improve user experience.
• Perform other essential duties as assigned.

Requirements

• 4 years of experience providing technical support in a corporate environment, including advanced troubleshooting and escalation responsibilities.
• Strong knowledge of Windows 10/11, macOS, and mobile device platforms (iOS).
• Hands-on experience with Microsoft Intune and modern device management practices.
• Familiarity with Active Directory and Entra ID.
• Experience with Office 365 administration.
• Understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN).
• Excellent communication and customer service skills.
• Ability to work independently and collaboratively in a team environment.
• Willingness to work on-site and participate in an on-call rotation.
• Qualifications may warrant placement in a different job title.

Preferred Qualifications:

• Knowledge of ITIL best practices.
• Certifications such as Microsoft Certified: Modern Desktop Administrator Associate, CompTIA A .

Key Competencies:

• Strong time management and organizational skills.
• Excellent interpersonal skills with the ability to interact across all organizational levels.
• Analytical and problem-solving abilities with attention to detail.
• Ability to document and communicate technical information clearly and effectively.

Affinius Capital complies with laws and regulations that permit certain requests related to your data in our files, including, but not limited to, the California Consumer Privacy Act (the “CCPA”). The Company's privacy policy and contact information for questions regarding your data or the policy may be found here. 

At Affinius Capital our employees enjoy generous benefits packages including comprehensive medical, dental and vision plans, 401k, educational and professional designation assistance, casual dress attire and much more! The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Affinius Capital is an Equal Opportunity Employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.