Property Manager at Boxcar

Employment Type: Full-time

FLSA Status: Non-exempt

Locations: Boxcar Apartments (135 units) 15 N Grant St, Spokane, WA 99202 https://www.boxcarapartments.com

Reports to: Portfolio Manager

Compensation Package:

• Competitive hourly pay range of $31.00-31.00
• Monthly phone allowance of $50.00
• Leasing commission opportunities 
• Renewal commission opportunities 
• 20% employee rent discount at Boxcar; subject to availability

Benefits Package:

• Medical insurance at no cost to the employee
• Dental insurance at no cost to the employee
• Supplemental insurance available at employee expense (Vision insurance, Life and AD&D insurance, Critical Illness insurance, Accident Protection Plan insurance, Hospital Indemnity Protection Plan insurance)
• 401k enrollment program available
• Life Balance Program access for associate-only discounts
• Paid time off, accrued through the year at 5.66 hours per pay period (136 hours per year).
• 8 paid holidays off per year (Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Day After Thanksgiving, Christmas Eve, Christmas Day, New Year’s Day)

Administrative:

• Comply with all Fair Housing and Equal Housing Opportunities requirements
• Comply with appropriate state landlord/tenant statutes
• Ensure timely and accurate submission of individual and your teams’ payroll and commissions
• Complete weekly, monthly, quarterly, and year-end reports, as required
• Consult with legal counsel and attend court hearings as needed
• Attend training and development seminars

Operational & Financial:

• Advertise and promote the property
• Utilize industry specific software for lead management
• Provide tours to prospective and current residents
• Complete full cycle lease process with prospective residents
• Ensure compliance with renter’s insurance
• Review rental rates and concessions with Portfolio Manager
• Maintain resident occupancy of 95%
• Ensure the timely collection of rent and other ancillary revenue
• Manage delinquency process
• Manage petty cash account
• Manage and process vendor invoices
• After review with Portfolio Manager, generate renewal offer letters and manage renewal leases
• Monitor expenditures to keep in compliance with operating budget
• Manage turnover workflow including scheduling and management of vendors, conducting pre/post move out inspections, and make ready inspection.
• Assist Portfolio Manager with preparing annual budget
• Other duties as assigned by Portfolio Manager

Resident Experience:

• Engage with your prospective and current tenants using a professional and courteous approach
• Navigate priority changes to respond to and resolve unforeseen issues or emergencies
• Reduce tenant turnover by identifying tenant relation issues, mediating between parties, and recommending solutions
• Complete quality assurance calls following up on completed work orders
• Facilitate resident events

Leading Your Team:

• Guide performance of all administrative staff through providing clear instruction, training, coaching, and if needed, performance management to ensure attainment of property goals.
• Guide performance of all maintenance staff through providing clear instruction, training, coaching, and if needed, performance management to ensure work orders and turnovers are completed with efficiency and high quality.
• Conduct staff meetings on a regular basis

What You’ll Need:

• Authorization to work in the United States
• High School Diploma or equivalent
• 2 years of experience in multi-family property management
• 1 years of experience in staff supervision
• Yardi Voyager and CRM experience preferred
• Proficient in Microsoft Office Applications including, Outlook, Word, and Excel
• Demonstrates teamwork, good hygiene, ethical behavior and integrity, excellent customer service and communication skills, ability to multi-task, resolve conflicts, engage in cost/benefit analytical decision-making, and ambition for continuous professional development

Your Work Environment:

• Approximately 80% in office environment using a computer and phone
• Approximately 20% inspecting property grounds, including apartments, building structure, landscaping, and signage which may require the ability to climb stairs, ladders and maneuver walkways
• Ability to carry or move objects weighing up to 20 pounds

Mission Statement:

“Affinity doesn’t just manage an asset – we cultivate an investment. We want you, as our newest associate, to come along for the ride, and ultimately, have a chance to steer the ship.”

INTEGRITY, INITIATIVE, INNOVATION