Customer Care Specialist

Affinity Management Services is an Association Management Company proudly serving Miami-Dade, Broward, and Palm Beach County for the last years! We have grown over time due to our commitment to creating a first-class living environment for our residents and enriching the quality of life in our communities through our innovative services. As the demand for our services continues to grow, we are looking for individuals to join us on our quest to empower and transform each community we partner with.

The Customer Care Specialist will be responsible for providing excellent customer service to residents by answering phone calls and emails, addressing concerns, and ensuring resident satisfaction. This role requires strong communication skills, a problem-solving mindset, and a passion for helping others.

Main Responsibilities:

• Answer incoming phone calls from residents promptly and courteously.
• Respond to resident emails in a timely and professional manner.
• Address resident inquiries, concerns, and maintenance requests efficiently.
• Document and track resident interactions and follow-up actions in our customer service system.
• Assist in the preparation and distribution of resident communications and notices.
• Maintain up-to-date knowledge of property management software and systems.
• Uphold a high standard of customer service and professionalism at all times.

Qualifications:

• High school diploma or equivalent; Associate's or Bachelor's degree preferred.
• Previous experience in customer service, preferably in property management or a related field.
• Excellent verbal and written communication skills in both English and Spanish.
• Strong problem-solving abilities and attention to detail.
• Proficiency in Microsoft Office Suite and experience with customer service software.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Friendly, patient, and empathetic demeanor.
• Ability to work independently and as part of a remote team.
• Reliable internet connection and a quiet workspace for remote work.

What We Offer:

• Competitive salary and benefits package.
• Opportunities for professional development and career growth.
• A positive and collaborative work environment.