Director of Association Support

Affinity Management Services is an Association Management Company proudly serving Miami-Dade, Broward, and Palm Beach County! We have grown over time due to our commitment to creating a first-class living environment for our residents and enriching the quality of life in our communities through our innovative services. As the demand for our services continues to grow, we are looking for individuals to join us on our quest to empower and transform each community we partner with.

The Director of Association Support Operations provides strategic oversight for the Association Accounting, Customer Care, and Transitions departments. This role focuses on driving operational excellence, ensuring financial accuracy, and creating efficiencies through process improvements and data-driven dashboards. Acting as a shared services leader, the Director will empower department managers, foster collaboration, and implement best practices that enhance service delivery and support organizational growth. 

Key Responsibilities: 

Leadership & Oversight 

• Provide high-level guidance and accountability for Association Accounting, Customer Care, and Transitions teams. 

• Establish performance standards, KPIs, and reporting dashboards to monitor departmental effectiveness. 

• Mentor and develop department managers, ensuring alignment with company objectives and compliance requirements. 

• Champion a shared services model that promotes consistency, scalability, and operational efficiency. 

• Model and reinforce EOS principles across the organization, fostering a culture of accountability, transparency, and continuous improvement aligned with the Vision/Traction Organizer (V/TO). 

Financial Accuracy & Reporting 

• Oversee financial integrity across all association accounting functions. 

• Implement controls and audit processes to ensure compliance and accuracy. 

• Develop dashboards and reporting tools for real-time visibility into financial health and operational metrics. 

• Partner with leadership to analyze trends and recommend strategic improvements. 

Operational Efficiency 

• Identify and implement process improvements across all support functions. 

• Drive automation and technology adoption to streamline workflows and reduce manual effort. 

• Ensure seamless coordination between departments for superior customer and community onboarding experiences. 

Stakeholder Collaboration 

• Serve as a liaison between internal teams, community boards, and external partners. 

• Align departmental goals with organizational strategy to deliver exceptional service and financial transparency. 

• Bachelor’s degree in Business Administration, Finance, or related field (Master’s preferred).  

• CPA Required 

• 8 years of leadership experience in operations, shared services, or financial oversight roles. 

• Strong background in accounting principles and operational process improvement. 

• Proven ability to lead managers and cross-functional teams in a fast-paced environment. 

• Expertise in data analytics, dashboard creation, and performance management. 

Core Competencies: 

• Strategic Leadership 

• Financial Acumen 

• Process Optimization 

• Data-Driven Decision Making 

• Collaborative Management 

Our Values:

We lead with the following values:

Relationship Focused:  Instill Trust / Be Open & Honest / Be an active listener

Teamwork:    Be Reliable To All / Take Ownership / Work Collaboratively

Professionalism: Set High Standards / Commit to Self-Development / Hold yourself & others accountable

Solutions oriented:  Get things Done / Achieve Results / Think outside the box

Celebrate the Wins:   Praise our Milestones/ Highlight Achievements

What We Offer:

We invite you to be a member of our team, where you can enjoy a comprehensive benefits package, including:

• Fully paid medical insurance for you and your family
• Voluntary dental, vision, life insurance, and short-term disability
• 401(K) Plan after 90 days of employment

Additionally, we provide competitive pay, paid time off, a respectful, caring, and positive working environment. You will have opportunities for growth and promotion within the organization, including specialized training, industry-related organization memberships, and mentoring support to help you achieve your career development aspirations.

Note: The company provides a disclaimer that the job post may not be an exhaustive list of all responsibilities and requirements, and the essential functions of the job may change based on business necessity.

Affinity Management Services is committed to a non-smoking and drug-free environment. We are dedicated to fair treatment of all applicants and associates without regard to factors such as race, national origin, sex, age, disability, veteran status, sexual orientation, or gender identity, as protected by law.