What are the responsibilities and job description for the Hospice Intake Coordinator (Remote Position) position at Affinity Hospice Management LLC?
JOB DESCRIPTION SUMMARY
Responsible for managing all aspects of the patient intake process including managing the members of the intake team, establishing and maintaining positive relationships with customers and referral sources, responding to customer requests and concerns, and managing the insurance verification and authorization processes. This role has some remote work opportunities.
ESSENTIAL JOB FUNCTIONS/RESPONSIBILITIES
1. Directs all daily patient referral and intake operations including providing direct oversight of the establishment and implementation of intake policies.
2. Enters referral/patient information into electronic medical record system and other applications as needed.
3. Coordinates with referral sources, marketing and clinical teams to ensure patient transition into hospice care.
4. Ensures compliance with all state, federal, and CHAP referral/intake regulatory requirements.
5. Directs the implementation of improved work methods and procedures to ensure patients are admitted in accordance with policy.
6. Establishes and maintains positive working relationships with current and potential referral sources.
7. Ensures direct oversight of insurance verification and authorization processes.
8. Maintains comprehensive working knowledge of Affinity Care’s contractual relationships and ensures that patients are admitted according to contract provisions.
9. Maintains comprehensive working knowledge of community resources and assists referral sources in accessing community resources should services not be provided by Affinity Care.
The above statements are intended to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description.
POSITION QUALIFICATIONS
1. High School Diploma required/ College Degree preferred.
2. Proficient in Google Drive/Sheets/Docs preferred.
3. Minimum of Three (3) years’ experience in health care, preferably in home care operations.
4. Demonstrated ability to supervise and direct professional and administrative personnel.
5. Ability to market aggressively and deal tactfully with customers and the community.
6. Knowledge of corporate business management, governmental regulations, CHAP standards, and private payer practices.
7. Demonstrates good communications, negotiation, and public relations skills.
8. Demonstrates autonomy, organization, assertiveness, flexibility and cooperation in performing job responsibilities.
9. Demonstrates proficiency in attention to details
10. Must be a self driven individual with the abilility to work independently
11. Must live in the state of Virginia
BENEFITS
1. Mileage Reimbursement - $0.545/mile
2. PTO & Paid Holidays
3. Health, Dental, and Vision Insurance
4. Short Term Disability
5. Accident, Hospital Indemnity, and Chronic Illness Insurance
6. Life Insurance
7. 401(k)
8. Employee Referral Bonus
9. Business Cellphone
