What are the responsibilities and job description for the Medical Patient Services Representative position at Affinity Home Health Care Inc?
Role: Patient Services Representative for a multi-physician ENT, allergy, and audiology practice.
Key Responsibilities
Key Responsibilities
- Greet patients warmly and manage check-in/check-out procedures.
- Schedule, confirm, and coordinate patient appointments.
- Verify insurance coverage, collect co-pays, and maintain accurate demographic and clinical data in the EHR.
- Handle a high volume of phone calls and facilitate effective communication with clinical staff.
- Ensure smooth patient flow and contribute to a collaborative, patient-centered environment.
- Excellent customer service and communication skills.
- Attention to detail in data entry and insurance verification.
- Ability to multitask in a fast-paced setting.
- Comfort working with electronic health records and coordinating with clinical teams.