What are the responsibilities and job description for the Front Office Lead - Primary Care Center position at Affinity Home Health Care Inc?
Role Overview: Responsible for ensuring efficient front office operations to facilitate smooth patient flow. This includes managing patient registration, scheduling appointments, optimizing collections, handling medical records and referrals, and overseeing staffing. Acts as a communication liaison between management and staff.
Key Responsibilities
Key Responsibilities
- Cross-train and provide coverage across all front office positions
- Train new employees and oversee daily front office functions
- Ensure timely and professional handling of patient calls, appointments, and inquiries
- Monitor and improve patient flow, providing recommendations to management
- Address patient and staff questions regarding insurance, accounts, and general concerns
- Communicate with billing, staff, and management to resolve issues impacting collections
- Track and review collections performance regularly
- Assist with recruitment, interviewing, and hiring processes
- Support front office performance and learn supervisory skills through job shadowing
- Deliver exceptional customer service to internal and external clients
- Perform additional duties as assigned and ensure compliance with policies and standards
- High School Diploma or GED
- At least 3 years of clerical experience in a physician practice (preferred)
- Proficiency in computer skills and medical terminology, including CPT-4, ICD-9, HCPCS coding
- Knowledge of insurance filing procedures and requirements
- Strong verbal and written communication skills