Hospice Business Coordinator

Job Description: Business Office Coordinator

Department: Administration

Reports To: Business Office Manager (BOM)

FLSA Status: Non-Exempt (Hourly)

Position Summary

The HR and Business Office Coordinator supports human resources functions, onboarding, personnel file compliance, and business office operations for the hospice agency. This role ensures employee documentation, credentialing, and administrative processes meet regulatory standards including CHAP, Medicare Conditions of Participation, and state licensing requirements. The position also assists with business office workflows, payroll support, and general administrative coordination.

Key Responsibilities

• Employee Onboarding & Orientation

Coordinate onboarding, prepare new hire packets, verify employment eligibility, track pre-employment requirements, and schedule orientation sessions.

• Personnel File Compliance & Credential Tracking

Maintain audit-ready employee files, track license and certification expirations, and ensure compliance with regulatory standards.

• HR Administrative Support

Assist with employee status changes, HR documentation processing, benefits paperwork, and HR reporting support.

• Survey & Regulatory Readiness

Maintain HR compliance binders, prepare documentation for surveys, and support HR-related QAPI activities.

• Business Office Support

Assist BOM with administrative operations, payroll data collection, timekeeping review, supply coordination, vendor communication, and general office support.

• Office Operations Coordination

Support front-office workflow, maintain records systems, assist with scheduling logistics, and help ensure efficient daily office operations.

The above statements are intended to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description.

Qualifications

Associate degree required; Bachelor’s degree preferred in HR, Business Administration, or related field.

Minimum 2 years experience in HR administration or healthcare office support preferred.

Experience in hospice, home health, or healthcare setting strongly preferred.

Knowledge & Skills

• Strong knowledge of HR documentation and onboarding processes
• Understanding of healthcare credentialing requirements preferred
• Excellent organizational and record-keeping skills
• Ability to maintain strict confidentiality
• Strong attention to detail and compliance focus
• Proficiency in Microsoft Office and HR/payroll systems