Health Outreach Worker (Bilingual)

POSITION SUMMARY: Perform the duties required to manage the front desk operations in the service area/health center. Provide excellent service to patients and visitors by answering phones, providing clinic information, scheduling exit appointments and referrals to specialty clinics. Monitor patient flow and assist with patient requests, problems, and concerns. Assist with tracking and data collection.

Position Qualification Requirements

Education: High School graduate or equivalent.

Experience: One (1) year experience as a receptionist in doctor's office, clinic, or similar setting.

Skills and Abilities which may be representative but not all inclusive of those commonly associated with this position:

• Must be Fluent in English and other languages particularly in the areas of Speaking, Reading and Writing
• Enthusiastic, friendly, discreet, and professional demeanor.
• Excellent customer relation skills.
• Excellent organizational and written/verbal communication skills.
• Good computer skills including the use of Microsoft Word, Excel, and Outlook.
• Ability to multitask and work cohesively in a fast-paced office environment.
• Ability to work in an open waiting room environment, balancing answering phones and attending to waiting room situations.
  
  

Transportation Requirement: None

License(s)/Certification(s) Required: CPR Certification Required.

Essential Functions

FUNCTIONS OF THE JOB

• Answers telephone calls in a professional and timely manner. Triage difficult calls, situations, and cases to direct to the appropriate party and/or takes clear and concise messages.
• Handles patient scheduling throughout organization. Assists in notifying patients of confirmations, changes, and cancellations.
• Monitor waiting area and patient flow. Maintain professional front desk and area.
• Provides clients with information regarding clinic services as well as update signage in clinical area.
• Assists with coordination of client referrals.
• Arranges patient transportation and interpreters as needed.
• Assist clinic staff by faxing, scanning, and receiving incoming information, distributing mail, and provide back-up support to Receptionist as required.
• Performs other duties as required.
  
  

Marginal Functions: Attends agency meetings as indicated. Assists in resolving patient complaints.

Supervises: None

NOTE: SMOKING IS PROHIBITED IN THE WORK ENVIRONMENT

NOTE: ALL APPLICANTS MUST PROVIDE CONTACT INFORMATION FOR THREE REFERENCES

AN EQUAL OPPORTUNITY SERVICES PROVIDED ON A NON-DISCRIMINATORY BASIS