What are the responsibilities and job description for the Medical Office Representative position at affiliates-commonspirit?
Job Summary and Responsibilities
As a Medical Office Professional, you will be the welcoming face and voice of our clinic, providing essential administrative support for a smooth patient experience.Every day, you will manage patient reception, schedule appointments, handle calls, and guide check-in/out. You'll verify demographics, process payments, and ensure clear communication between patients and staff, maintaining an efficient front desk.To be successful in this role, you will possess exceptional interpersonal skills, strong organization, attention to detail, and tech proficiency. Your calm task management, compassionate approach, and dedication to excellence are paramount.
- Consistently demonstrates customer service expectations as outlined.
- Consistently makes eye contact and smiles.
- Demonstrates active listening with positive can do attitude.
- Consistently respectful, concerned, and shows empathy.
- Uses scripted greeting. "Thank you for choosing _________________________________ this is (your name) how can I help you"
- Uses scripted closing at every interaction. "Is there anything else I can do for you" Over the phone and as patients leave the clinic.
Job Requirements
Required
- High School Graduate or High School GED
- Excellent interpersonal, organizational, and customer service skills
- Keyboarding skills and the ability to utilize computer equipment and software are required as is experience with other types of standard office equipment
Preferred
- Six (6) months experience in an outpatient setting as a Medical Office Receptionist, or an equivalent amount of experience in a high-volume customer service role in another industry/environment, or 6 months experience as a Phone Receptionist or Health Information Associate within Dignity Health
- Familiarity with an electronic practice management system
- Experience with multi-line phones/ACD phones
- Medical terminology
Where You’ll Work
Dignity Health Medical Foundation, established in 1993, is a California nonprofit public benefit corporation with care centers throughout California. Dignity Health Medical Foundation is an affiliate of Dignity Health - one of the largest health systems in the nation - with hospitals and care centers in California, Arizona, and Nevada. Today, Dignity Health Medical Foundation works hand-in-hand with physicians and providers throughout California to provide comprehensive health care services to the many communities we serve. As Dignity Health Medical Foundation continues to grow and establish new premier care centers, we provide increasing support and investment in the latest technologies, finest physicians and state-of-the-art medical facilities. We strive to create purposeful work settings where staff can provide great care, while advancing in knowledge and experience through challenging work assignments and stimulating relationships. Our staff is well-trained and highly skilled, qualities that are vital to maintaining excellence in care and service.