What are the responsibilities and job description for the Front Desk Receptionist position at AFC Urgent Care?
About AFC Urgent Care
AFC Urgent Care is committed to providing high-quality, compassionate, and efficient healthcare services to our community. We are currently seeking a friendly, organized, and dependable Front Desk Receptionist to join our growing team.
The ideal candidate is professional, customer-service oriented, and able to thrive in a fast-paced medical office environment.
Position Summary
The Front Desk Receptionist serves as the first point of contact for patients and plays a critical role in creating a positive patient experience. Responsibilities include patient registration, insurance verification, answering phones, scheduling, collecting payments, and supporting daily front office operations.
Responsibilities
- Greet and check in patients in a professional and friendly manner
- Verify insurance information and patient demographics accurately
- Answer incoming phone calls and assist patients with questions
- Schedule patient appointments and manage patient flow
- Collect copays, balances, and required documentation
- Maintain accurate patient records within the EMR system
- Scan, upload, and organize patient documents
- Return patient calls within required timeframes
- Communicate effectively with providers, medical assistants, and management
- Maintain cleanliness and organization of the front desk area
- Assist with daily administrative tasks and operational needs
Qualifications
- Previous medical front desk or healthcare experience preferred
- Excellent customer service and communication skills
- Strong organizational and multitasking abilities
- Ability to work efficiently in a fast-paced environment
- Basic computer and EMR knowledge preferred
- Professional appearance and positive attitude
- Reliable, punctual, and team-oriented
Job Type: Full-time
Pay: From $18.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience:
- Medical receptionist: 2 years (Required)
Ability to Relocate:
- Philadelphia, PA 19145: Relocate before starting work (Required)
Work Location: In person
Salary : $18