Customer Support and Administrative Coordinator

Job Description

We are thrilled to advertise the Customer and Administrative Support Coordinator for the Wonderfield Distribution (AFCDC)!

Business Overview

The Wonderfield Group is owned by Zensho Holdings, the leading food service company in Japan with a market capitalization of over $5.5billion and whose aim is to become the world’s largest food company, a position from which we can eradicate hunger and poverty from around the globe. Wonderfield operates restaurants, factories, and thousands of sushi kiosks and has recently built a successful cut fruit business, Snowfruit. Wonderfield enjoys annual sales of over $2.5billion and EBITDA in excess of $140m a year with an ambitious growth trajectory.

About the Role

The Customer Support and Administrative Coordinator is an integral part of the Supply Chain team and serves as the first point of contact for both internal and external customers. This role supports customer service operations and collaborates with cross-functional teams to assist with daily activities such as order processing, issue resolution, and operational coordination.

In addition to these responsibilities, this position manages front office functions including visitor check-in and check-out, electronic document management, and administrative support to maintain an efficient and professional office environment.

Key Responsibilities

• Communicate with franchisees to ensure requests are accurately logged in the ticketing system and assist with resolving issues by coordinating with cross-functional teams
• Work with suppliers, transportation providers, and third-party logistics partners to resolve franchisee concerns
• Maintain organized digital records in accordance with company procedures
• Provide administrative support to various internal departments as needed
• Maintain a clean, organized, and welcoming front office area
• Coordinate incoming deliveries and outgoing mail
• Greet and check in visitors, clients, and vendors in a courteous and professional manner
• Manage visitor check-in and check-out procedures and ensure required documentation is completed
• Support operational teams through tasks such as order entry, purchase order receiving, and incident investigation
• Other additional tasks as assigned by management

Qualifications and Skills

• Associate’s or Bachelor’s degree preferred
• 2-4 years of administrative or customer service experience preferred
• Proficiency in Microsoft Office applications and document management systems
• Strong organizational and time management skills
• Clear verbal and written communication abilities
• Ability to multitask and prioritize work in a structured office environment
• Professional demeanor and customer focused mindset
• ERP system experience is a plus, but training will be provided for candidates with a strong learning and growth mindset

Physical Demands

• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times

What’s On the Menu for You? (Compensation & Benefits)

We don’t just serve fresh sushi, we serve fresh opportunities!

Here’s a taste of what you can expect:

• Competitive Pay Package (see salary range listed)
• Annual Bonus Opportunity (Discretionary)
• Competitive Health & Wellness Package (Medical, Dental, Vision, Life Insurance -100% covered by company for employee only coverage)
• 401(k) with Company Match
• Paid Time Off & Paid Holidays including a Floating Holiday to celebrate your birthday
• Special Employee Anniversary Milestone Gift
• Other Employee Discounts
• Employee Referral Bonus
• A friendly & positive work culture which inspires collaboration, recognizes accomplishments, and fosters continuous growth, creating not just a workplace, but a community where people truly thrive.

Location: On-site

Schedule: M-F (7:30AM-4:30PM)

#AFCreally

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Education:

• Associate (Preferred)

Experience:

• Microsoft Office: 3 years (Required)
• Office: 2 years (Required)

Ability to Commute:

• Compton, CA 90220 (Required)

Work Location: In person

Salary : $3 - $140