Bilingual Travel Agent English and Spanish

Essential Duties and Responsibilities include the following:

• Answer calls and emails promptly from clients who are requesting new travel arrangements or changes to existing itineraries.
• Book and issue airline, hotel, car, and other reservations, accurately and efficiently.
• Check queues daily to ensure accuracy and that all issued tickets are complete.
• Provide travel expertise to clients.
• Communicate with airlines on flight changes, seating, and upgrades and provide updates to the client as needed.
• Provide excellent customer service in every interaction with travelers. Show empathy and be able to identify and solve traveler issues.
• Communicate effectively with other agents and employees to solve problems, gather information, and service travelers.
• Participate in ongoing training to continuously build knowledge and skills in the industry.
• Adhere to company policies and procedures.
• Other duties as assigned.

Qualifications:

• High school diploma or equivalent required.
• Ability to weigh cost benefits and recommend alternate travel options to traveler within corporate policy.
• Good computer and typing skills, which includes the ability to navigate quickly between programs and using shortcut keys.
• Ability to consistently deliver excellent customer service, internally and externally.
• Experience with Microsoft Office suite (Outlook, Word, Excel).
• Excellent English written and verbal communication skills.
• Excellent listening skills; able to listen to and respond to the traveler’s needs and clarify as needed.
• Highly self-motivated and able to manage multiple priorities simultaneously and complete tasks with minimal supervision.
• Good organizational and problem-solving abilities.
• Able to sit and work at a computer for extended periods of time, without leaving the work area.
• Able to work a schedule that falls between Monday-Friday, 8am-7pm CT. Able to work overtime and some weekends as needed.
• Able to successfully pass a credit, criminal, and/or employment reference background check.

The pay for this position is based on experience.

Tipo de puesto: Tiempo completo, Medio tiempo

Sueldo: $13.00 - $17.00 la hora

Beneficios:

• Flexible schedule

Lugar de trabajo: Empleo presencial

Salary : $13 - $17