What are the responsibilities and job description for the Field Service Representative 4 (Tampa) position at AEVEX?
Job Overview
We are looking for a motivated Field Service Representative that can work with little direction to ensure the high quality of customer service. The goal is to maximize customer commitment and the prosperity of business by producing results in a timely manner.
Essential Functions
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties the employee is:
Security Clearance
AEVEX Aerospace is an Equal Opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, religious creed, color, sex (including pregnancy, breast feeding and related medical conditions), gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship status, military and veteran status, marital status, age, protected medical condition, genetic information, physical disability, mental disability, or any other protected status in accordance with all applicable federal, state and local laws.
About AEVEX
AEVEX, headquartered in Solana Beach, California, supports the U.S. national security mission and partner nation needs around the world by providing full-spectrum aviation, remote sensing, and analysis solutions. The company's capabilities include custom design and engineering; rapid prototyping; sensor integration and sustainment; aircraft modification and certification; flight test instrumentation and support; mission operations service; advanced intelligence data processing, exploitation, and dissemination solutions; and tailored hardware and software mission-system tools. AEVEX uses agile and customized approaches to rapidly define, develop, and deliver specialized solutions for airborne special mission needs for the U.S. Government, partner nations, and commercial businesses. AEVEX has major offices in California, Florida, North Carolina, Ohio, and Virginia.
AEVEX provides a full suite of comprehensive benefits, including a 401(k)-retirement plan, comprehensive Medical, Dental, Vision, Disability and Life insurance group coverage with a portion of the premiums paid by the company, professional development funds, and an Employee Assistance Plan (EAP) with counseling, legal help, child and elder care support, among other benefits for qualified employees.
Equal Employment Opportunity
AEVEX is an Equal Opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, religious creed, color, sex (including pregnancy, breast feeding and related medical conditions), gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship status, military and veteran status, marital status, age, protected medical condition, genetic information, physical disability, mental disability, or any other protected status in accordance with all applicable federal, state and local laws.
We are looking for a motivated Field Service Representative that can work with little direction to ensure the high quality of customer service. The goal is to maximize customer commitment and the prosperity of business by producing results in a timely manner.
Essential Functions
- Performs all matters pertaining to the daily maintenance and inspection.
- The primary task is that of an avionic system or mechanic system Field Service Representative.
- Provides CONUS M-Systems Field support for mission systems maintenance.
- Provides OCONUS deployment support.
- Advise on logistics and operation of advanced electronic/electro-optic (EO)/radar avionics systems and laser operation.
- Provide on-site/on-equipment engineering assistance and technical advice including troubleshooting, engineering analysis and interpretation of results to customer personnel.
- Assist with all aspects of equipment operations including installation, maintenance, operation techniques, adjustment, calibration, trouble shooting, bench check, routine maintenance, inspection and intermediate level repair.
- Provide advice in the identification of, and instruction on the use of special tools, handling equipment and test equipment associated with avionic systems.
- Provide advice and assistance on the use of and interpretation of Technical orders, Engineering Change Proposals and other related technical publications.
- Provide on-going surveillance of shop maintenance and safety practices, provide technical advice and recommend corrective measures necessary to ensure adequate maintenance and safety procedures are followed to minimize future problems.
- Interface with customer personnel at all levels.
- Provide liaison through which information related to maintenance and operational problems can be quickly disseminated up/down the chain of command.
- Perform other duties as assigned.
- Regular and reliable attendance on a full time basis [or in accordance with posted schedule].
- Responsible for exhibiting professional behavior with both internal and external business associates that reflects positively on the company and is consistent with the company's policies and practices.
- Embodies AEVEX’s cultural values and aligns daily actions with department goals and company culture.
- Completion of training requirements mandated by customer.
- The ability to read and interpret schematics, drawings and block diagrams.
- Requires extensive experience with stated systems, preferably with AEVEX systems hardware in service with DOD agencies worldwide.
- Experience in troubleshooting, operation, modification and inspection methods relative to the installed systems is essential.
- Excellent communication skills, both oral and written.
- Bachelor's Degree
- 15 years of relevant experience required.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties the employee is:
- Frequently required to stand for extended periods of time
- Frequently required to lift up to 15 pounds
- Frequently required to operate motor vehicle
Security Clearance
- Ability to obtain/maintain a Secret DoD clearance, U.S. Citizenship required.
AEVEX Aerospace is an Equal Opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, religious creed, color, sex (including pregnancy, breast feeding and related medical conditions), gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship status, military and veteran status, marital status, age, protected medical condition, genetic information, physical disability, mental disability, or any other protected status in accordance with all applicable federal, state and local laws.
About AEVEX
AEVEX, headquartered in Solana Beach, California, supports the U.S. national security mission and partner nation needs around the world by providing full-spectrum aviation, remote sensing, and analysis solutions. The company's capabilities include custom design and engineering; rapid prototyping; sensor integration and sustainment; aircraft modification and certification; flight test instrumentation and support; mission operations service; advanced intelligence data processing, exploitation, and dissemination solutions; and tailored hardware and software mission-system tools. AEVEX uses agile and customized approaches to rapidly define, develop, and deliver specialized solutions for airborne special mission needs for the U.S. Government, partner nations, and commercial businesses. AEVEX has major offices in California, Florida, North Carolina, Ohio, and Virginia.
AEVEX provides a full suite of comprehensive benefits, including a 401(k)-retirement plan, comprehensive Medical, Dental, Vision, Disability and Life insurance group coverage with a portion of the premiums paid by the company, professional development funds, and an Employee Assistance Plan (EAP) with counseling, legal help, child and elder care support, among other benefits for qualified employees.
Equal Employment Opportunity
AEVEX is an Equal Opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, religious creed, color, sex (including pregnancy, breast feeding and related medical conditions), gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship status, military and veteran status, marital status, age, protected medical condition, genetic information, physical disability, mental disability, or any other protected status in accordance with all applicable federal, state and local laws.