Account Manager

As an industry leader, AestheticsPro has been providing medical professionals with industry specific, cloud-based aesthetic software for over 16 years! We call ourselves the Best Team Ever, with our values being driven through team-oriented environments and transparent communication. We build open and honest relationships taking the time to uplift our team through trust and accountability and we support an environment where innovative thinking is given a voice, a direction, and in such we have created an inclusive culture where the TEAM and the organization are synonymous.

This is an opportunity to be a part of something amazing! We are looking for the next member of our growing team, a passionate individual with skills focused on managing and building client relationships. And the best part? You will be doing it all while working from the comfort of your home (as long as you live within 45 miles from the Olympia/Lacey area, of course). We work hard to retain all the amazing team members. Longevity and tenure with AestheticsPro are a constant goal.

The Account Manager will support, maintain and grow client relationships through the life of their journey with AestheticsPro. They will communicate directly with new & existing AestheticsPro clients by phone and email in order to nurture the client relationship.

What will your key responsibilities be?

• Gain a strong understanding of the AestheticsPro Software Application.
• Have the interpersonal and technical skills required to effectively communicate with customers to establish and maintain positive relationships.
• Improve customer satisfaction.
• Manage multiple tasks and deadlines concurrently, while maintaining a sharp attention to detail.
• Manage and maintain monthly billing for clients to ensure timely and correct payment on invoices.
• Manage and maintain client retention goals based off of company standards.
• Gain a knowledge and understanding of HIPAA Privacy and Security/PCI regulations to perform duties while maintaining compliance.
• Perform other job-related duties as agreed upon.
• Work and collaborate in a team environment within a virtual office setting.

EDUCATION/EXPERIENCE:

• Associate degree or equivalent experience in customer management and/or lead management position(s). Bachelor's degree in field related to position. Experience may be substituted on a year-for year basis.
• Two years practical experience providing expert level customer service, solving customer-based issues/complaints, and maintaining and managing client relationships.

COMMUNICATION/REASONING:

• Strong relational skills; empathy, emotional intelligence, verbal skills, and flexibility.
• Excellent problem resolution skills.
• Excellent written and oral communication skills.

OTHER SKILLS:

• Strong working knowledge of computers, internet, and various operating systems.
• Strong working knowledge of Microsoft Outlook, Word, and Excel.
• Ability to abide by a strict and professional code of conduct.

Compensation:

• Full-time salary position
• Medical, Dental, Vision and Disability, to keep you healthy and happy!
• Paid Time Off, Paid Holidays including a Personal Leave Day, we support work/life balance!
• 401K with Employer 4% Match
• Employee Assistance Program
• Identity Theft Protection through IDX
• Work from Home Opportunity and Employer Provided Computer & Mobile Phone.
• Monthly reimbursement for home internet service.
• Promotional opportunities and unlimited potential for upward mobility!

AestheticsPro is an Equal Opportunity Employer. We are a welcoming place for everyone, and we do our best to make sure all people feel supported and connected at work, so they can be their best selves.

Are you ready to join the Best Team Ever?

Job Type: Full-time

Pay: $53,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
• Work from home

Experience level:

• 2 years

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay

Application Question(s):

• Do you live within 30 miles of the Olympia/Lacey, WA area?

Experience:

• Customer service: 2 years (Required)

Work Location: Remote

Salary : $53,000 - $60,000