What are the responsibilities and job description for the Patient Experience Coordinator - Medical Spa (Front Desk / Concierge) position at Aesthetic Center of New Jersey?
Do you have a natural talent for hospitality and a gift for making people feel genuinely well cared for? If you bring warmth, polish, and exceptional phone etiquette to everything you do, we'd love for you to bring that talent to a luxury medical spa setting.
Aesthetic Center of New Jersey is a luxury medical spa with two New Jersey locations, specializing in advanced, results-driven aesthetics treatments and known for a reputation of excellence. We're looking for a full time Patient Experience Coordinator (a front desk and concierge role) to be the first voice and face our patients encounter: on the phone, at check-in, and throughout their visit.
Why join Aesthetic Center of New Jersey:
- Work in a polished, high-end medspa environment where the standard is excellence, not "good enough"
- Room to grow: team members who show initiative take on more responsibility over time
- A close-knit team where your contribution is genuinely seen and valued
This is a great fit if you're naturally warm on the phone, thrive in a fast-paced, detail-oriented environment, and take pride in making every guest feel like the most important person in the room.
What you'll do:
- Greet, check in, and check out patients and guests with warmth and polish, true to a luxury hospitality standard
- Answer high call and text volume in an elevated, hospitable tone. This is a phone-heavy customer service role
- Confidently answer patient questions about aesthetics treatments and technologies (training provided)
- Schedule appointments in person, by phone, and by text message
- Keep organized, accurate patient records
- Support inventory tracking and product ordering
- Contribute to Instagram/social media content (photos, video, captions)
- Partner closely with providers and management to keep both locations running smoothly
What we're looking for:
- Full-time availability: Monday through Friday, 10am - 5pm/7pm.
- 2 years in a customer-facing or guest services role (front desk, concierge, medical receptionist, hospitality, or similar)
- Excellent phone etiquette and a genuinely upbeat, hospitable personality
- Experience in a medspa, dermatology, or plastic surgery office is a strong plus. If you have it, we want to hear about it; if you don't, we'll train you
- Comfortable with high call/text volume and juggling multiple priorities at once
Compensation & Benefits:
- Starting at $60,000/year, commensurate with experience
- 401(k)
- Health insurance
- Paid time off
Schedule: Full-time, day shift, in person at our Franklin Lakes, NJ location
Ready to bring your hospitality talent and patient experience expertise to a team that will value it? Apply today. We're reviewing applications on a rolling basis and would love to meet you.
Pay: From $60,000.00 per year
Benefits:
- 401(k)
- Employee discount
- Health insurance
- Life insurance
- Paid time off
Application Question(s):
- Are you available for full-time, in-person work at our Franklin Lakes location Monday through Friday, 10am - 5pm/7pm?
- Are you comfortable handling a high volume of inbound phone calls and text messages throughout the day?
- In a sentence or two, tell us about a time you turned a frustrated customer's experience around.
Experience:
- customer/guest services (hospitality, medical, spa): 2 years (Required)
- medspa, dermatology, or plastic surgery: 2 years (Preferred)
Work Location: In person