What are the responsibilities and job description for the Customer Service Representative position at Aespatech?
Company Description
AespaTech recruitment professionals take a consultative approach to understand your staffing requirements and source topquality candidates to our clients for a shortterm project, contract to hire or a permanent placement. We have provided quality consultants to fill many different information technology needs.
AespaTech offers a variety of IT consulting services to support you in getting the job done as we have a proven system in place to screen, interview, evaluate and recruit qualified candidates for your IT projects by carefully matching consultants and client requirements, we create a partnership between our clients and our consultants.
Job Description
Customer Service Representative
Site: Louisville, KY
Bachelor's degree is MUST
Duration: 06 MOnths
Summary:
The main function of a customer service representative is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical customer service specialist is responsible for determining the client's issue, offer possible solutions or providing follow-up as needed. Customer service agents may be inbound, outbound or a combination of both.
Job Responsibilities:
· Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
· Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
· Refer unresolved customer grievances to designated departments for further investigation.
· Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
· Obtain and examine all relevant information to assess validity of complaints and to determine possible causes.
· Solicit sale of new or additional services or products.
Skills:
· Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills.
· Ability to work independently and manage one's time.
· Ability to accurately document and record customer/client information.
· Previous experience with computer applications, such as Microsoft Word and PowerPoint.
Qualifications
- Bachelor's Degree
- 5-7 years customer service related experience required.
Additional Information
All your information will be kept confidential according to EEO guidelines.