What are the responsibilities and job description for the Helpdesk Technician position at AESC US?
Job Description
Description & Requirements
AESC is looking to add an IT Helpdesk Technician to our team in Murfreesboro, TN.
AESC is an exciting, newly created global organization committed to solving the challenges of a sustainable future and becoming the leading supplier of full-value-chain battery solutions. Our lithium-ion batteries can be found in nearly one million electric vehicles worldwide and have a stellar safety record of zero-critical issues. AESC US is leading the way in battery technology. We design and manufacture EV battery technology for various electric vehicles and equipment. We are working hard towards unlocking the full potential of sustainable energy and climate change mitigation. We will continue to build upon our successes and expand into new markets and industries, producing innovative and competitive products and technologies that advance the goal of a zero-carbon emission future. AESC is headquartered in Japan and has battery manufacturing locations in Japan, UK, China, and the U.S.
AESC Mission
Our mission is to solve the challenges for a sustainable future. Together, we can make a meaningful impact.
About The Role
We are seeking a motivated and customer-focused Helpdesk Technician to provide first-level technical support to end users. The ideal candidate will have foundational experience with Active Directory, Group Policy, laptop patching, and application installation, along with a strong commitment to delivering excellent customer service. This role requires a positive attitude, patience, and the ability to communicate effectively with both technical and non-technical users.
Key Responsibilities
Provide first-line technical support via phone, email, and in-person for hardware, software, and network-related issues
Troubleshoot and resolve user issues related to Windows operating systems, applications, and peripherals
Perform user account management tasks within Active Directory (e.g., account creation, password resets, group membership updates)
Assist with Group Policy configurations and troubleshooting basic policy-related issues
Conduct patching and updates for laptops and desktops to ensure systems are secure and up to date
Install, configure, and maintain standard business applications and software
Set up and deploy new laptops, desktops, and mobile devices
Document incidents, service requests, and resolutions in the ticketing system
Escalate complex issues to higher-level support teams when necessary
Maintain inventory of IT equipment and assist with asset tracking
Qualifications
Required Skills & Qualifications
1 year of experience in a Helpdesk, Desktop Support, or IT Support role
Basic Working Knowledge Of
Active Directory (user and group management)
Group Policy (fundamentals and troubleshooting)
Windows OS environments (Windows 10/11)
Experience With
Patching laptops/desktops
Installing and configuring software applications
Familiarity with ticketing systems (e.g., ServiceNow, Jira Service Desk, or similar)
Soft Skills (Critical Requirement)
Extremely customer-focused mindset with a strong desire to help users succeed
Pleasant, professional, and approachable attitude
Strong communication and interpersonal skills
Ability to remain calm, patient, and solution-oriented under pressure
Strong attention to detail and organizational skills
Preferred Qualifications
Basic knowledge of networking concepts (TCP/IP, DNS, DHCP)
Experience supporting printers, VPN, and remote access tools
IT certifications (e.g., CompTIA A , Microsoft Fundamentals) are a plus
Travel
Occasional domestic travel may be desired.
What We Offer
Welcome to AESC, supporting our state-of-the-art Gigafactories, where you'll have the opportunity to tackle the world's most fascinating challenges alongside exceptionally talented individuals who are driven to make a difference. At AESC, we offer a comprehensive compensation package. In addition, we provide a range of valuable benefits, such as 401K, and health insurance. We strive to ensure that our employees are well taken care of, enabling them to focus on their work and contribute to our collective mission of changing the world.
Even if you don't meet every requirement listed, if you believe this role suits you well, we encourage you to apply. Your application gives us the opportunity to learn more about you and explore potential fits within our team.
Following the submission of your application, we are committed to providing timely responses to all applicants, though response times may vary depending on the volume of submissions. If you do not receive an immediate response, please rest assured that this in no way reflects on the quality of your candidacy. Your application will be retained in our files, and we may reach out to you for future roles that align with your skills and interests. As our organization experiences rapid growth, we appreciate your patience in this process. We are actively working each day to enhance our application procedures to ensure a smoother and more efficient experience for all applicants. Thank you for your understanding and enthusiasm for joining our dynamic team.
Equal Employment Opportunity
At AESC, we are committed to providing Equal Employment Opportunity (EEO) to all individuals. We participate in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S Join us in our passion to design, manufacture, and sell high-performance products, contributing to a sustainable and zero-carbon emission future.
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable otherwise qualified individuals with disabilities to perform the essential job functions.
The work environment is primarily an automated manufacturing plant with a concrete floor and is characterized by some temperature extremes, moderate noise, and forklift traffic. The individual must be able to perform all essential functions as appropriate on the plant floor, in meetings, and with employees, management, customers and suppliers.
Candidate must perform the essential duties and responsibilities with or without reasonable accommodation efficiently and accurately, and without causing significant safety threat to self or others. The statements made herein are intended to describe the general nature and level of work being performed by employees assigned to this job classification. They are not intended to be construed as an exhaustive and inclusive list of all responsibilities, duties, and/or skills required of personnel so classified.
The employee will be exposed to both General Office and Industrial Manufacturing Facility environments.
Work Schedule
All of us at AESC – regardless of functional area or expertise – share a passion to design, manufacture, and sell high-performance products. It is our policy to provide Equal Employment Opportunity (EEO) to all persons regardless of race, gender, disability, or any other status protected by law. Candidates for this position must be legally authorized to work in the United States and will be required to provide proof of employment eligibility at the time of hire.
“We participate in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.”
Description & Requirements
AESC is looking to add an IT Helpdesk Technician to our team in Murfreesboro, TN.
- Full-Time
- On-site
AESC is an exciting, newly created global organization committed to solving the challenges of a sustainable future and becoming the leading supplier of full-value-chain battery solutions. Our lithium-ion batteries can be found in nearly one million electric vehicles worldwide and have a stellar safety record of zero-critical issues. AESC US is leading the way in battery technology. We design and manufacture EV battery technology for various electric vehicles and equipment. We are working hard towards unlocking the full potential of sustainable energy and climate change mitigation. We will continue to build upon our successes and expand into new markets and industries, producing innovative and competitive products and technologies that advance the goal of a zero-carbon emission future. AESC is headquartered in Japan and has battery manufacturing locations in Japan, UK, China, and the U.S.
AESC Mission
Our mission is to solve the challenges for a sustainable future. Together, we can make a meaningful impact.
About The Role
We are seeking a motivated and customer-focused Helpdesk Technician to provide first-level technical support to end users. The ideal candidate will have foundational experience with Active Directory, Group Policy, laptop patching, and application installation, along with a strong commitment to delivering excellent customer service. This role requires a positive attitude, patience, and the ability to communicate effectively with both technical and non-technical users.
Key Responsibilities
Provide first-line technical support via phone, email, and in-person for hardware, software, and network-related issues
Troubleshoot and resolve user issues related to Windows operating systems, applications, and peripherals
Perform user account management tasks within Active Directory (e.g., account creation, password resets, group membership updates)
Assist with Group Policy configurations and troubleshooting basic policy-related issues
Conduct patching and updates for laptops and desktops to ensure systems are secure and up to date
Install, configure, and maintain standard business applications and software
Set up and deploy new laptops, desktops, and mobile devices
Document incidents, service requests, and resolutions in the ticketing system
Escalate complex issues to higher-level support teams when necessary
Maintain inventory of IT equipment and assist with asset tracking
Qualifications
Required Skills & Qualifications
1 year of experience in a Helpdesk, Desktop Support, or IT Support role
Basic Working Knowledge Of
Active Directory (user and group management)
Group Policy (fundamentals and troubleshooting)
Windows OS environments (Windows 10/11)
Experience With
Patching laptops/desktops
Installing and configuring software applications
Familiarity with ticketing systems (e.g., ServiceNow, Jira Service Desk, or similar)
Soft Skills (Critical Requirement)
Extremely customer-focused mindset with a strong desire to help users succeed
Pleasant, professional, and approachable attitude
Strong communication and interpersonal skills
Ability to remain calm, patient, and solution-oriented under pressure
Strong attention to detail and organizational skills
Preferred Qualifications
Basic knowledge of networking concepts (TCP/IP, DNS, DHCP)
Experience supporting printers, VPN, and remote access tools
IT certifications (e.g., CompTIA A , Microsoft Fundamentals) are a plus
Travel
Occasional domestic travel may be desired.
What We Offer
Welcome to AESC, supporting our state-of-the-art Gigafactories, where you'll have the opportunity to tackle the world's most fascinating challenges alongside exceptionally talented individuals who are driven to make a difference. At AESC, we offer a comprehensive compensation package. In addition, we provide a range of valuable benefits, such as 401K, and health insurance. We strive to ensure that our employees are well taken care of, enabling them to focus on their work and contribute to our collective mission of changing the world.
- An inclusive and diverse work environment that fosters and encourages professional and personal development.
- Highly automated, clean, safe, and temperature-controlled production environment
- Medical, Dental and Vision Insurance
- HSA and Flexible Spending Accounts
- 401K with company match
- Life Insurance (Company paid and additional voluntary life available)
- Paid Vacation and 14 Paid Holidays
- Short term and long-term disability coverage (Company Paid)
- Tuition reimbursement
Even if you don't meet every requirement listed, if you believe this role suits you well, we encourage you to apply. Your application gives us the opportunity to learn more about you and explore potential fits within our team.
Following the submission of your application, we are committed to providing timely responses to all applicants, though response times may vary depending on the volume of submissions. If you do not receive an immediate response, please rest assured that this in no way reflects on the quality of your candidacy. Your application will be retained in our files, and we may reach out to you for future roles that align with your skills and interests. As our organization experiences rapid growth, we appreciate your patience in this process. We are actively working each day to enhance our application procedures to ensure a smoother and more efficient experience for all applicants. Thank you for your understanding and enthusiasm for joining our dynamic team.
Equal Employment Opportunity
At AESC, we are committed to providing Equal Employment Opportunity (EEO) to all individuals. We participate in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S Join us in our passion to design, manufacture, and sell high-performance products, contributing to a sustainable and zero-carbon emission future.
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable otherwise qualified individuals with disabilities to perform the essential job functions.
- Ability to sit for extended periods of time.
- Ability to read, write, speak, hear; stand; walk; use hands to finger, handle, or feel; reach and lift with hands and arms frequently throughout the day.
- Required to occasionally lift, push, pull and/or move up to 10 pounds and occasionally required to lift, push, pull and/or move up to 35 pounds.
The work environment is primarily an automated manufacturing plant with a concrete floor and is characterized by some temperature extremes, moderate noise, and forklift traffic. The individual must be able to perform all essential functions as appropriate on the plant floor, in meetings, and with employees, management, customers and suppliers.
Candidate must perform the essential duties and responsibilities with or without reasonable accommodation efficiently and accurately, and without causing significant safety threat to self or others. The statements made herein are intended to describe the general nature and level of work being performed by employees assigned to this job classification. They are not intended to be construed as an exhaustive and inclusive list of all responsibilities, duties, and/or skills required of personnel so classified.
The employee will be exposed to both General Office and Industrial Manufacturing Facility environments.
Work Schedule
- Work week is a 40-hour minimum
- Extended hours and overtime are required as needed
- Must be able to work any shift as required
- Must be able to work weekends as required
All of us at AESC – regardless of functional area or expertise – share a passion to design, manufacture, and sell high-performance products. It is our policy to provide Equal Employment Opportunity (EEO) to all persons regardless of race, gender, disability, or any other status protected by law. Candidates for this position must be legally authorized to work in the United States and will be required to provide proof of employment eligibility at the time of hire.
“We participate in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.”