Field IT Technician I (On-site / Field-Based)

Job Description

AES Restaurant Group is seeking a dedicated and dependable Field IT Technician I to support technology operations across our growing network of Arby's restaurants. The ideal candidate will have a strong background in IT hardware, networking, and technical troubleshooting, with a willingness to travel to restaurant locations across multiple states. This role requires strong problem-solving skills, attention to detail, and the ability to work independently in a fast-paced restaurant environment. The Field IT Technician will be responsible for installing, maintaining, and troubleshooting restaurant technology to ensure our locations operate efficiently with minimal technical disruptions.

Duties

• Install, configure, maintain, and troubleshoot computer hardware, point-of-sale (POS) systems, printers, and other restaurant technology.
• Diagnose and resolve network connectivity issues involving routers, switches, wireless access points, and Ethernet connections.
• Support restaurant technology, including kitchen display systems, payment terminals, drive-thru equipment, and related devices.
• Travel to restaurant locations to perform equipment installations, repairs, upgrades, and preventative maintenance.
• Assist with technology installations for new restaurant openings, remodels, and equipment upgrades.
• Install, organize, test, and troubleshoot network cabling and related infrastructure.
• Provide technical support to restaurant management and employees, ensuring technology issues are addressed promptly.
• Troubleshoot hardware and software issues to minimize restaurant downtime and operational disruptions.
• Work closely with the IT team to identify recurring technical issues and implement effective solutions.
• Maintain accurate documentation of technical issues, completed repairs, equipment installations, and service activities.
• Assist with maintaining and supporting computers, phones, security cameras, and other technology used throughout restaurant operations.
• Follow company safety procedures and maintain a professional working environment while performing on-site technical work.

Experience

• Previous experience in IT support, field service, computer repair, networking, or a related technical position preferred.
• Experience installing, maintaining, or troubleshooting POS systems, particularly in restaurant or retail environments, is highly desirable.
• Basic understanding of networking concepts, including IP addresses, routers, switches, wireless networks, and Ethernet cabling.
• Hands-on experience troubleshooting computers, printers, and other electronic equipment.
• Ability to diagnose technical problems and independently identify effective solutions.
• Strong communication and customer service skills with the ability to assist restaurant employees and management.
• Excellent organizational skills and the ability to manage multiple assignments across different restaurant locations.
• Ability to work independently while maintaining communication with the IT team.
• Willingness to learn new technology, systems, and troubleshooting procedures.
• Previous experience supporting multiple business locations or traveling for technical service calls is a plus.
• Valid driver's license and ability to travel regularly, including overnight and multiday trips, required.
• Ability to perform physical installation work, including lifting equipment, using ladders, and accessing network infrastructure.

Benefits:

• Medical, vision, dental insurance
• Paid time off
• Paid training
• Opportunities for professional development and advancement
• Company-provided equipment necessary to perform job responsibilities

Shift Availability:

• Day Shift (Required)
• Flexible availability based on restaurant operational needs
• Some evening and weekend work may be required
• Overnight and multiday travel required

Work Location:

• Based out of Zionsville, Indiana
• Frequent travel to various Arby's restaurant locations across multiple states
• On-site technical support, installations, maintenance, and troubleshooting

AES Restaurant Group, LLC, and its affiliates, are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, creed, marital status, familial status, public assistance status, or any other characteristic protected by law.