Fulfillment Operations Manager

Aeroflow Health – Fulfillment Operations Manager

Aeroflow Health is made up of creative and talented associates who are transforming the home medical equipment industry. Our patient-centric business model is founded on innovation through technology and cutting-edge delivery platforms. We have grown to be a leader in the home medical equipment segment of the healthcare industry, are among the fastest-growing healthcare companies in the country and recognized on Inc. 5000’s list of fastest-growing companies in the U.S.

As Aeroflow has grown, our needs to curate an amazing employee environment and experience have grown as well. We’re working hard to provide a high quality experience for our customers across the nation by expanding and enhancing our distribution network.

The Opportunity

Within Aeroflow, Fullment Centers are the core of Aeroflow’s order fulfillment function. As Aeroflow continues to grow and invest in its ability to deliver a world-class customer experience, its investment in distribution/warehouse function is growing as well.

• Aeroflow Fulfillment Centers (AFC) take great pride in being a critical part of delivering an exceptional customer experience, and currently fulfills over 300,000 medical supply orders per month from its primary Asheville warehouse.
• Aeroflow is in the early stages of a long-term project to modernize its supply chain operations, steadily adding new technology, automation, and additional fulfillment centers.
• Aeroflow’s growth and investment in its supply chain functions will require a Production Manager applying their skills in three key areas…1) Operations Management, 2) People Management, and 3) Continuous Improvement through a sustained period of positive change for AFC.
  
  

Your Primary Responsibilities

We are currently seeking a Fulfillment Operations Manager, who will be responsible for:

Operations Management

• Develop strategies to optimize warehouse layout, storage, and movement of inventory.
• Identify and implement improvements to streamline processes, reduce waste, and enhance efficiency.
• Ensure a safe working environment for employees and ensure compliance with safety standards.
• Monitor inventory levels, track stock, and ensuring timely replenishment of Work in Process (WIP).
• Track site level performance metrics, compile reports and communicate findings to key stakeholders.
  
  

People Management

• Enhance collaboration between teams and ensure bi-directional communication between Production and Inventory teams.
• Mentor team members at all stages in their careers and take pride in their success, accomplishments, and professional development.
• Attract, develop, and retain high caliber talent.
• Clearly communicate and collaborate with company leadership, stakeholders, vendors, and strategic partners.
• Demonstrate a growth mindset and have a passion for continual learning, development and personal growth.
• Demonstrate strength leading through a sustained period of positive change.
  
  

Continuous Improvement

• Utilize Lean, Six Sigma, and other continuous improvement methodologies to identify root causes of issues and develop solutions
• Lead and manage continuous improvement projects, ensuring timely completion and measurable results.
• Mentor, coach, and develop team members in continuous improvement principles and methodologies.
• Support the implementation of changes, ensuring successful adoption by all stakeholders.
• Collect, analyze, and interpret operational data to identify trends, measure the impact of improvements, and track key performance indicators (KPIs).
• Communicate project progress, challenges, and results to cross-functional teams and leadership.
• Provide training on continuous improvement methodologies, tools, and SOPs to team members.
  
  

Skills For Success

• Proactive attitude with strong analytical and project management skills.
• A broad understanding of end-to-end supply chain and operations processes.
• Strong verbal/written communication skills in an environment of multiple internal teams plus external vendors.
• Familiarity with warehouse management software tools, methodologies, and best practices.
• Strong understanding of continuous improvement methodologies.
• Experience supporting change management efforts involving multiple stakeholders.
• Employee has an individual responsibility for knowledge of and compliance with laws, regulations, and policies.
• Compliance is a condition of employment and is considered an element of job performance
• Maintain HIPAA/patient confidentiality
• Regular and reliable attendance as assigned by your schedule
• Other job duties assigned
  
  

Required Qualifications

• 2 years of relevant experience with a focus on supply chain management, operations, or distribution, with strong references.
• A proven ability to motivate teams to produce quality results within challenging timeframes and ongoing change.
• Proven experience in talent management with an emphasis on training and coaching front line supervisors.
• Confident and effective communication skills with all levels of the organization.
• Excellent problem-solving skills and leadership qualities.
• Ability to work collaboratively with all levels of company staff.
• Ability to deliver effective feedback, both written and verbal.
• Ability to live/relocate near Asheville, NC.
  
  

What Aeroflow Offers

Competitive Pay, Health Plans with FSA or HSA options, Dental, and Vision Insurance, Optional Life Insurance, 401K with Company Match, 12 weeks of parental leave for birthing parent/ 4 weeks leave for non-birthing parent(s), Additional Parental benefits to include fertility stipends, free diapers, breast pump, Paid Holidays, PTO Accrual from day one, Employee Assistance Programs and SO MUCH MORE!!

Here at Aeroflow, we are proud of our commitment to all of our employees. Aeroflow Health has been recognized both locally and nationally for the following achievements:

• Family Forward Certified
• Great Place to Work Certified
• Inc. 5000 Best Place to Work award winner
• HME Excellence Award
• Sky High Growth Award
  
  

If you’ve been looking for an opportunity that will allow you to make an impact, and an organization with unlimited growth potential, we want to hear from you!

Aeroflow Health is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.