Credentialing Coordinator (Hybrid - Asheville, NC)

Aeroflow Health – Credentialing Coordinator (Hybrid) 

Position is Hybrid - Requiring around 3 days a week onsite in Asheville, NC

Aeroflow Health is made up of creative and talented associates who are transforming the home medical equipment industry. Our patient-centric business model is founded on innovation through technology and cutting-edge delivery platforms. We have grown to be a leader in the home medical equipment segment of the healthcare industry, are among the fastest-growing healthcare companies in the country, and recognized on Inc. 5000’s list of fastest-growing companies in the U.S. As Aeroflow has grown, our needs to curate an amazing employee environment and experience have grown as well. We’re working hard to ensure that Aeroflow remains a premier employer in Western North Carolina, thus bettering the everyday lives of the employees that work so hard to service our patients.

The Opportunity

Within Aeroflow, the Credentialing and Licensing team supports the organization’s ability to deliver uninterrupted services to patients by ensuring payer credentialing, enrollment, and compliance requirements are met across Aeroflow Health and its subsidiaries. The team works closely with Compliance, Legal, Provider Relations, Emerging Markets and Facilities to support growth initiatives and ongoing operations.

The Credentialing and Licensing team plays a critical behind-the-scenes role, ensuring Aeroflow maintains strong payer relationships, accurate documentation, and compliance with complex regulatory requirements. This work directly supports Aeroflow’s ability to expand into new markets and continue serving patients without disruption.

This role is primarily based in our Asheville, NC office. While collaboration happens in person, the team operates with flexibility, and a hybrid schedule is offered.

Your Primary Responsibilities

We are currently seeking a Credentialing Coordinator. A successful Credentialing Coordinator is highly resourceful, proactive, and comfortable managing complex processes that often involve multiple stakeholders, competing priorities, and waiting periods. The ideal candidate can independently assess situations, identify next steps, and keep work moving forward even when all information is not immediately available.

In this role, the candidate can expect to:

• Manage and submit government (Medicaid) and commercial payer credentialing and revalidation applications
• Proactively communicate with payers regarding application status, documentation needs, and approval timelines
• Maintain accurate, organized credentialing records and supporting documentation
• Partner cross-functionally with Compliance, Legal, Provider Relations, Corporate Development, and Emerging Markets teams
• Obtain and submit insurance certificates, surety bonds, accreditation documentation, and annual filings
• Prepare and process attestations, provider directory verifications, and roster submissions
• Track and process license renewals related to provider enrollment
• Complete CHOW submissions and other payer-specific updates
• Maintain digital credentialing files and submission records
• Process inbound payer communications, including physical mail received in-office
• Special Project, for example, researching new license requirements or how we can enroll as a particular provider type with Medicaid plans
• Employee has an individual responsibility for knowledge of and compliance with laws, regulations, and policies.
• Compliance is a condition of employment and is considered an element of job performance
• Maintain HIPAA/patient confidentiality
• Regular and reliable attendance as assigned by your schedule
• Other job duties assigned

Employee has an individual responsibility for knowledge of and compliance with laws, regulations, and policies. Compliance is a condition of employment and is considered an element of job performance.

Maintain HIPAA/patient confidentiality.
Other job duties assigned.

Skills for Success
This role requires a high degree of ownership and independent thinking. Credentialing processes often involve periods where applications, verifications, or approvals are pending with outside organizations. Successful candidates are comfortable operating in this environment, proactively tracking outstanding items, identifying opportunities to move work forward, and managing uncertainty without needing constant guidance.

• Strong organizational skills with the ability to manage multiple, detail-heavy tasks simultaneously
• Proven ability to follow complex processes accurately and consistently
• Proactive communication style, including comfort with follow-up via email and phone
• Ability to maintain high levels of accuracy in documentation and data entry
• Strong written communication skills and attention to detail
• Ability to learn new systems, rules, and requirements quickly
• High level of discretion and integrity when handling sensitive or confidential information

Required Qualifications

• High school diploma or equivalent required; associate’s or bachelor’s degree preferred
• Experience in an administrative, operations, compliance, or coordination-focused role
• Proficiency with Microsoft Office and Google Workspace, including spreadsheets and database-style tools
• Strong time management skills and reliable follow-through
• Regular and reliable attendance as assigned by your schedule

You Might Also Have

• Prior experience in healthcare, credentialing, enrollment, or payer-facing roles
• Experience working in regulated or compliance-sensitive environments
• Familiarity with database-driven tools such as Microsoft Access or similar systems
• Background in legal support, compliance, or operations

What We Look For

We are looking for highly motivated individuals:

• Comfortable working in environments where progress may depend on external parties, response times, or evolving information.
• Proven ability to manage open-ended tasks, maintain organization, and follow through without constant direction
•  Self-motivated and able to balance multiple priorities while exercising good judgment and initiative
•  Detail-oriented, organized, and process-driven
• Enjoy administrative and coordination-focused work
• Learn quickly and adapt well to changing requirements
• Take ownership of tasks and follow them through to completion
• Communicate clearly and professionally
• Value teamwork, accountability, and integrity

Candidates can expect a supportive team environment with clear processes, training, and opportunities to grow within the organization as the business continues to scale.

What Aeroflow Offers

Competitive Pay, Health Plans with FSA or HSA options, Dental, and Vision Insurance, Optional Life Insurance, 401K with Company Match, 12 weeks of parental leave for birthing parent/ 4 weeks leave for non-birthing parent(s), Additional Parental benefits to include fertility stipends, free diapers, breast pump, Paid Holidays, PTO Accrual from day one, Employee Assistance Programs and SO MUCH MORE!!

Here at Aeroflow, we are proud of our commitment to all of our employees. Aeroflow Health has been recognized both locally and nationally for the following achievements:

•    Family Forward Certified
•    Great Place to Work Certified
•    Inc. 5000 Best Place to Work award winner
•    HME Excellence Award
•    Sky High Growth Award

If you’ve been looking for an opportunity that will allow you to make an impact, and an organization with unlimited growth potential, we want to hear from you!

Aeroflow Health is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

We value transparency and candidate safety throughout the hiring process. Aeroflow recruiters may reach out through platforms such as LinkedIn or Indeed; however, all interviews and/or offer coordination and sensitive information requests will occur only through our official communication channels. You will never be asked to provide personal data outside our secure application portal, and all interview or offer details will come from an @aeroflowinc.com email address. We do not conduct interviews via text message or instant-messaging apps. If you have concerns, please contact our Talent Acquisition team for verification