Billing Support Specialist - Urology

Aeroflow Healthcare – Urology Billing Support Specialist - Fully Remote Position

Aeroflow Healthcare is taking the home health products and equipment industry by storm. We have created a better way of doing business that prioritizes our customers, our community, and our coworkers. Aeroflow believes in career building. That is why we promote from within and reward individuals who have invested their time and talent in us. Whether you are looking for a place from which to launch your career - or a stable, ethical company in which to advance you will not find an organization better equipped to help you meet your professional goals than Aeroflow Healthcare.

The Opportunity

Within Aeroflow, there are 4 main divisions: Urology, Diabetes, Mom & Baby, & Sleep. Each division specializes in a specific set of medical supplies aimed to treat a medical diagnosis or the symptoms of that diagnosis.

• Aeroflow Urology focuses on incontinence products such as diapers, underpads, and catheter supplies
• Supplies are shipped directly to more than 100,000 patients a month across the nation who have medical insurance and a urinary incontinence diagnosis
• Aeroflow Urology is a leader in the incontinence industry. With a focus on outstanding customer service, Urology has maintained a 4.9 out of 5 star average on over 7000 Google reviews
• The Urology Billing team specifically addresses denied claims that are sent to insurance for payment, provides medical documentation to insurance carriers, addresses insurance audits, researches underpayments, collaborates with payers on denial projects, and so much more
  
  

Your Primary Responsibilities

We are currently seeking a Urology Billing Support Specialist.

The duties and responsibilities for this role include:

• Perform consistent categorization, auditing, and analysis of insurance claim write offs
• Understanding reimbursement policies, medical coverage guidelines, and provider appeal rights
• Use applicable data and statistical analysis software programs to help identify trends and convert raw data into actionable information
• Manage current databases, uphold existing automation, and analyze data for future automation opportunities
• Update eligibility indicators & ensure patients are routed to the correct insurance payer
• Present and communicate trends to supervisors and stakeholders
• Employee has an individual responsibility for knowledge of and compliance with laws, regulations, and policies. Compliance is a condition of employment and is considered an element of job performance
• Maintain HIPAA/patient confidentiality
  
  

Required Qualifications

• Minimum of 1 year experience in CGM or Urology Billing Team at Aeroflow Health
• Bachelor’s degree required
• Minimum 2 years work history
• Proficiency with Excel and Google Suite
  
  

Desired Qualifications:

• Experience working with insurance billing (or billing coding certification)
• Experience with SQL & Access databases
  
  

What we look for:

We are looking for a highly motivated, talented individual with the following qualities:

• Detail oriented & critical thinker
• Comfortable working in various software programs
• Ability to identify patterns and communicate solutions
• High level of organization
• Strong decision maker
• Strong communicator
• Flexible and adaptable
• Empathetic, compassionate, inclusive
  
  

What to expect in the first 30 – 60 days:

• First 30 days you will be training on:
• 4 major internal programs
• Basic & complex strategies for resolving a insurance claim denial
• Key metrics & KPI’s
• Compliance rules & regulations
• Training is a combination of modules one on one with supervisors and billers
• After 30-45 days, you will be assigned payer projects by your supervisor as they arise:
• Frequent prioritization & strategy sessions with supervisor
• Ad hoc meetings with billers to research claim denials
• Weekly all team meetings with all Urology Billing members
• Bi-monthly meetings with relevant support teams
• Expect about 25% of your time to be spent collaborating and working with others; 75% of time to be spend independently
  
  

Minimum Base Salary of $45,000 a year.

Perks and Benefits:

Competitive Pay, Health Plans with FSA or HSA options, Dental, and Vision Insurance, Optional Life Insurance, 401K with Company Match, 12 weeks of parental leave for birthing parent/ 4 weeks leave for non-birthing parent(s), Additional Parental benefits to include fertility stipends, free diapers, breast pump, Paid Holidays, PTO Accrual from day one, Employee Assistance Programs and SO MUCH MORE!!

Here at Aeroflow, we are proud of our commitment to all of our employees. Aeroflow Healthcare has been recognized both locally and nationally for the following achievements:

• Great Place To Work Certified
• Inc. 5000 Best Place to Work award winner
• HME Excellence Award
• Sky High Growth Award
  
  

Aeroflow Healthcare is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

If this opportunity appeals to you, and you are able to demonstrate that you meet the minimum required criteria for the position, please contact us as soon as possible.