What are the responsibilities and job description for the Technical Support Engineer (H/F) - SAFRAN HELICOPTER ENGINES USA, INC position at AEROCONTACT?
Safran est un groupe international de haute technologie opérant dans les domaines de l'aéronautique (propulsion, équipements et intérieurs), de l'espace et de la défense. Sa mission : contribuer durablement à un monde plus sûr, où le transport aérien devient toujours plus respectueux de l'environnement, plus confortable et plus accessible. Implanté sur tous les continents, le Groupe emploie 100 000 collaborateurs pour un chiffre d'affaires de 27,3 milliards d'euros en 2024, et occupe, seul ou en partenariat, des positions de premier plan mondial ou européen sur ses marchés. Safran est la 2ème entreprise du secteur aéronautique et défense du classement « World's Best Companies 2024 » du magazine TIME. Safran Helicopter Engines est le leader mondial de la motorisation pour hélicoptères, avec plus de 75 000 moteurs produits depuis sa création. La société offre la plus large gamme de turbomoteurs et compte 2 500 clients répartis dans 155 pays.
Mission description
To provide technical support to the technicians in the Maintenance Center, MRO, LRUS, and New Production shops by solving day-to-day issues concerning manuals, tools, processes, and general questions that arise during the course of the technician's work; thus allowing the technicians to remain focused on their work. Reviews, accepts, or rejects requests for shop technical support from MRO, LRUS, and New Production technicians and personnel from other departments. Requires technical (mechanical) knowledge of Turbo shaft engines, FCU's/HMU's, and an understanding of SafranHE's technical documentation to ensure each request is processed in the appropriate manner to close the issue. Maintains records of requests and the work accomplished to close the issue. Identifies and takes the required actions to improve the internal technical documentation that is used in the MRO, LRUS, and New Production. Actively participates in worldwide SafranHE methods group to help identify, stay knowledgeable of, and to locally implement and monitor, the common principles, procedures, and practices, adopted by the group. Participates in, and sometimes manages internal improvement initiatives that have been identified and assigned to reduce process times, improve quality, and/or reduce total operating cost. Coordinates problem resolution on modules and/or engines with the Level 4 Corporate Engineers and/or Technicians. Oversees when necessary the repairs and/or troubleshooting of complex problems concerning modules, complete engines, or isolated parts. Review and specify applicable tooling and equipment requirements per SafranHE's technical documentation and assist the purchasing department in the acquisition process. May act as a liaison with engineering support from SafranHE locations during audits and during the course of routine shop support activities. Manages or participates in internal investigations as directed by Quality department and/or management. Travel required: 5-10%, including internationally.
This position requires access to information and hardware subject to the International Traffic in Arms Regulations (ITAR) and/or the Export Administration Regulations (EAR). The selected candidate must be a U.S. person or must meet eligibility requirements for access to export-controlled information and hardware. REQUIRED COMPETENCIES Education / Knowledge / Skills and Abilities Bachelor's Degree (B.A.) from four-year college or university; 0 -3 years of related experience and/or training; or equivalent combination of education and experience. Intermediate Level Microsoft Office: Outlook, Word, Excel, PowerPoint, Knowledge and experience using AutoCAD or equivalent is preferred Ability to quickly learn and use internal systems such as TurboDawg and Prime. Mechanical/technical/interpersonal skills must be adapted to the unique requirements of the organization. Experience in Aerospace is a plus. PHYSICAL REQUIREMENTS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job: The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to reach with hands and arms. The employee is frequently required to sit The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision
Mission description
To provide technical support to the technicians in the Maintenance Center, MRO, LRUS, and New Production shops by solving day-to-day issues concerning manuals, tools, processes, and general questions that arise during the course of the technician's work; thus allowing the technicians to remain focused on their work. Reviews, accepts, or rejects requests for shop technical support from MRO, LRUS, and New Production technicians and personnel from other departments. Requires technical (mechanical) knowledge of Turbo shaft engines, FCU's/HMU's, and an understanding of SafranHE's technical documentation to ensure each request is processed in the appropriate manner to close the issue. Maintains records of requests and the work accomplished to close the issue. Identifies and takes the required actions to improve the internal technical documentation that is used in the MRO, LRUS, and New Production. Actively participates in worldwide SafranHE methods group to help identify, stay knowledgeable of, and to locally implement and monitor, the common principles, procedures, and practices, adopted by the group. Participates in, and sometimes manages internal improvement initiatives that have been identified and assigned to reduce process times, improve quality, and/or reduce total operating cost. Coordinates problem resolution on modules and/or engines with the Level 4 Corporate Engineers and/or Technicians. Oversees when necessary the repairs and/or troubleshooting of complex problems concerning modules, complete engines, or isolated parts. Review and specify applicable tooling and equipment requirements per SafranHE's technical documentation and assist the purchasing department in the acquisition process. May act as a liaison with engineering support from SafranHE locations during audits and during the course of routine shop support activities. Manages or participates in internal investigations as directed by Quality department and/or management. Travel required: 5-10%, including internationally.
This position requires access to information and hardware subject to the International Traffic in Arms Regulations (ITAR) and/or the Export Administration Regulations (EAR). The selected candidate must be a U.S. person or must meet eligibility requirements for access to export-controlled information and hardware. REQUIRED COMPETENCIES Education / Knowledge / Skills and Abilities Bachelor's Degree (B.A.) from four-year college or university; 0 -3 years of related experience and/or training; or equivalent combination of education and experience. Intermediate Level Microsoft Office: Outlook, Word, Excel, PowerPoint, Knowledge and experience using AutoCAD or equivalent is preferred Ability to quickly learn and use internal systems such as TurboDawg and Prime. Mechanical/technical/interpersonal skills must be adapted to the unique requirements of the organization. Experience in Aerospace is a plus. PHYSICAL REQUIREMENTS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job: The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to reach with hands and arms. The employee is frequently required to sit The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision