What are the responsibilities and job description for the Call Center Representative - Member Service Advisor position at AERO Financial?
AERO Financial, a member-owned credit union founded in 1957, is dedicated to providing financial solutions tailored to the needs of its members. Recognized for excellence in employer practices and member services, AERO Financial offers a wide range of financial products and modern eBanking tools for convenience and accessibility. Awards such as Arizona Top Workplace and Credit Union of the Year highlight the organization’s commitment to quality and innovation. AERO Financial fosters a collaborative and growth-oriented workplace culture that values personal and professional development. Learn more at aerofinancial.com.
This is a full-time on-site role located in Glendale, AZ for a Call Center Representative - Member Service Advisor. Responsibilities include assisting members via phone, resolving inquiries, providing support for financial products and services, and ensuring a high standard of customer satisfaction. The individual will also educate members on financial tools, troubleshoot issues, and provide personalized solutions with a focus on building lasting relationships with members.
- Proven proficiency in Customer Service, Customer Support, and ensuring Customer Satisfaction
- Strong Interpersonal Skills to communicate effectively and foster positive member experiences
- Basic Computer Literacy, including ability to use eBanking systems, phone systems, and office software
- Strong problem-solving skills and a solution-oriented mindset
- Adaptability and ability to work well in a team-oriented, on-site environment
- High school diploma or equivalent; additional education in customer service or financial services is a plus