GENERAL MANAGER

Job Title: General Manager – (FBO)

Reports To: Regional Director / Executive Leadership

We offer, directly or through partnerships or tenant management, a full spectrum of general aviation services; these include a private terminal, aircraft parking and storage/hangar. Each location is known as a customer-centric private aviation expert to the community it serves, a Concierge ™

Role: General Manager

Personality: Aviation enthusiast, Team leader, builder, community organizer, customer-centric, safety zealot, self-motivated, passionate, engaged, and likes to Win.

Scope: Full Profit/Loss for Location, Sales, and Service of FBO services, including affiliates and partners, Talent/People Development, Facility Repair and Maintenance, Operations, Safety, Community and Airport Relations, and local accounting.

Responsibilities

- Hire and develop the Right Talent

• Self-accountability and responsibility
• Customer Centric
• Safety is Paramount – Its Aviation

- Sales and Marketing

• Tenant Contracts and Leases
• Competitive Facility, Fuel and Ancillary Pricing
• Local Marketing for tenants and inbound transient
• Contract Fuel
• Affiliates and Partnerships for Services

- Real Estate

• Maintenance, Repair, and management
• Ramp
• Hangars
• FBO and Tenant Offices
• Fuel Farm

- Community and Airport Relations

• Chamber of Commerce
• Airport Development and Business Committee
• Local aviation-oriented flying and professional clubs

- Oversight of GSE and supporting work

- Annual Budget, weekly, and monthly reporting

Preferred Experience

- Demonstrated sustained Leadership of a Team

• Recruitment
• Mentoring and development
• Accountability and Responsibility

- Successful management of complex operations

• Customer Focus
• Cross-Functional with multitasking
• The significant consequence of a mistake

- Relationship Management and Service Delivery

• Contractual relationships with Ultra High Net Worth Individuals (UHNWI) & Fortune 500 (F500)
• Exceeding service delivery expectations of UHNWI or F500 or the agents of

- Full Profit and Loss Accountability

• Budgeting
• Payroll, AR, AP
• Monthly Variance Reporting

- Administration

• Legal and Contract Review
• Human Resources for team member welfare and benefits

- Business Development

• Customer Profit Analysis
• Competitive Analysis
• Sales Planning and Execution
• Community Relations

- Aviation

• Understanding the mindset of private aviation passengers, crew, and aircraft owners
• Comprehensive knowledge of FARs (P121, P135, P141, P145…)
• Requirements for aircraft fueling and operation of an aviation fuel farm per IATA standards

- Education

• Continuous learning through formal university and certification programs
• Demonstration of being a strategic thinker with a holistic approach to business
• Articulate writing and communication skills

Process: Interested parties should submit a cover letter and resume. The cover letter should include 1) why you want to lead a team, 2) what characteristics or experience make you a perfect candidate, and 3) compensation expectations for this leadership role.

Candidates with a similar cultural orientation, a vision of a full-service FBO, and experience will participate in a phone discussion to ensure alignment. Once alignment is confirmed, we will hold face-to-face talks. We want to select a candidate(s) with a start date as soon as possible.

We look forward to hearing from you!

Job Type: Full-time

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

License/Certification:

• Driver's License (Required)

Work Location: In person