What are the responsibilities and job description for the Member Services Coordinator position at Aerial Arts of Rochester?
Aerial Arts of Rochester is looking for a Member Services Coordinator. In this position, you will follow up with prospective and new students to help them with downloading our app and showing them how they can manage class reservations/cancellations, etc. In addition, you’ll encourage and help them find a plan for attendance that works best for them by providing them with more details about the benefits of membership, etc. You will be knowledgeable about all of the studio’s offerings. Other tasks would be to help check in students and assist with client accounts. Please see below for other responsibilities.
* Should have availability to work a minimum of 3 - 4 days a week in person. Choose Monday, Tuesday, Wednesday or Thursday between 4:00pm - 8:00pm or Saturdays 9:00am - 1:00pm.
* Must be local to the Rochester area
Duties and Responsibilities
Learn our internal booking system
Opening the Facility
Interacting with clients, parents
Answer phones, emails
Other misc. computer/data tasks on occasion
Working with instructors/owners to schedule/coordinate classes and workshops, possibly assist with some events.
Be aware of and follow up with prospective or new students, keep a record of interactions
Have students like and follow Aerial Arts of Rochester on Social Media - particularly FB and IG
Let students know how they can earn and redeem reward points
Sign Students up for classes, passes or memberships
Canceling a plan or placing a hold on client accounts
Work with other staff members to create campaigns, promotions, etc. that will help to create new business.
Other duties may include;
Give a studio tour
Informing and showing students how to use the Aerial Arts App
Redeeming a social media voucher
Potentially texting or emailing a prospective student
Help students with their guest passes if needed
Assist with other studio events such as ticket shows or other special events
Encourage Google reviews
Prepare promotional coupon cards for birthday parties or other events
Qualities of Applicant
Should have some customer service, marketing/sales experience, however training will be provided.
Organized
Helpful
Pay: $18.75 - $20.00 per hour
Benefits:
- Employee discount
Work Location: In person
Salary : $19 - $20