What are the responsibilities and job description for the PV Systems Support position at Aequor Technologies LLC?
PV Systems Temp Support
Duties
Responsibilities during RFP project
Skills
Education
Duties
- Hybrid Schedule (3 days a week in office)
- Hours 8-5
Responsibilities during RFP project
- Responsible for running routine reports and queries from the GPV database tables using SQL when needed
- Support computerized system validation testing
- Responsible for PV systems Product Dictionary entries and routine maintenance in databases
- Product Dictionary updates and new entries
- Product Family maintenance
- Product Line updates
- Responsible for triage tickets for system support
- 1 st line of support for PV System tickets
- Support new user set up in PV Systems
- PV Systems set up
- Curricula assignments
- Mailbox maintenance
- Supporting initial login for new users
- Support Training coordination for PV User community
- New User trainings
- Support communication to PV System User community
- Front line to User community for system support
- Support PV system monitoring and liaise with IT / Vendor to resolve system issues
- Case Type Changes?
- Product Family verifications?
- Supports review of PV Documentation
- Support PV Documentation organization and archiving
- Supports dashboard maintenance and monitoring
- All other duties assigned by Leadership
Skills
- Experience with GxP computerized systems
- Experience with SQL
- Well organized; ability to prioritize assigned tasks
- Experience working within a team environment
- Experience with customer service
Education
- IT or Business Degree (Associate or Bachelors)
- Preferred: Experience with global systems and users
Benefits:
Health Insurance, Vacation & Paid Time Off, Sick LeaveSalary : $41,589 - $64,171