Front Desk Assistant (Archdale)

Organization Background

Aeon is a nonprofit developer, owner, and manager of affordable communities in the Twin Cities. For nearly 40 years, we have been at the forefront of creating housing that goes beyond shelter. Our housing serves as a platform for resilience, opportunity, and lasting impact. With a portfolio of more than 5,000 apartment homes, Aeon provides stability for thousands of residents each year.

We focus on bold, forward-thinking solutions that address the need for affordable housing. Through innovation, collaboration, and an unyielding commitment to community, we help create opportunities for residents to build stronger, more sustainable futures. Join a mission-driven team that is shaping the future of affordable housing and making a lasting impact. Learn more at www.aeon.org.

Position Summary

We are seeking a strong communicator with an eye for safety and security to join our team at the Front Desk of our supportive housing community, Archdale in Downtown Minneapolis. This people-oriented, dependable and timely person with high emotional maturity will perform administrative, front desk duties, and light security functions, reporting to the Property Manager.

Key responsibilities include, but are not limited to:

• Must become closely acquainted with the property and its residents, vendors, etc. to foster a sense of community and home, while maintaining professional boundaries.
• Have thorough knowledge and understanding of community rules and expectations, monitor building's security cameras and alarms, and maintain the harmony of the residents and their guests.
• Must be able to take charge and direct others in emergencies as they arise.
• Compose comprehensive reports outlining observations and activities during their assigned shift.
• Administrative duties include assembling resident files, processing move-in and move-out paperwork, assisting Site Manager with recertification paperwork for existing residents and other duties as assigned.
• Answer/route all incoming phone calls, maintain a welcoming environment, answer general inquiries.
• Assist residents and effectively and professionally diffuse resident or visitor confrontations, while acting decisively in any crisis situation.
• Effectively and accurately communicate all housing requirements/criteria for incoming marketing inquiries.
• Maintain desk area and lobby to ensure neat and professional appearance.
• Be timely and dependable, reporting to work for all assigned shifts, ready to begin work precisely at the shift start time.

Skills and Qualifications

• 1 years of administrative experience or the equivalent required.
• Ability to engage in interpersonal communication that is culturally responsive, ensuring consideration for differing needs and expectations.
• Must possess excellent verbal communication skills, exceptional phone etiquette and superior customer service.
• Proven ability to create and sustain positive resident relations while maintaining professional boundaries.
• Must show good judgment and common sense, follow directions and directives from supervisors, and follow company policies and guidelines.
• Proven ability to work independently and on a team.
• Must have the ability to maintain prompt and committed attendance.
• Must be a resourceful, problem solving, relationship-building, seeker of excellence.
• Must have a commitment to learning and participating in Aeon's diversity, equity, and inclusion efforts.
• Physical Requirements:
  • Ability to lift up to 10lbs.
  • Ability to reach above and below the shoulders.
  • Ability to sit and stand for extended periods of time.
  • Ability to complete daily tours/rounds at assigned propery(ies) including but not limited to inspecting grounds, hallways, stairwells, and apartment homes.
  • Ability to file, open and close file drawers, and enter data into a computer for extended periods of time.
  • Ability to withstand external weather conditions.

Hours

1st Shift, Monday – Friday 6:30am-2:30pm. Hours are not flexible. Candidate must have the ability to commit to listed schedule.

Compensation & Location The pay range for this position is $18-$20/hr depending on experience and skillset. Aeon offers a comprehensive benefits package that includes medical, dental, vision, life insurance, short-term and long-term disability, retirement plan, generous paid time off and an employee assistance program.

This is an in-person role based at the property, with occasional work at Aeon's Central Office, training facilities, or other properties as needed.

If you are interested in applying for this position, please visit: https://aeonmn.applicantpro.com/jobs/3955705 

Position is open until filled.

Aeon values a diverse work environment. Individuals with disabilities, persons from BIPOC communities, the LGBTQ community, and people from underrepresented communities are strongly encouraged to apply.

Aeon is an Equal Opportunity / Affirmative Action

Employees and residents are encouraged to apply.

Salary : $18 - $20