Customer Success Manager

AEO Engine. Remote, United States. Full time, contractor basis. $72,000 to $78,000 base, $102,000 to $108,000 on target, uncapped.

Posted 18 September 2026

When someone asks ChatGPT or Google which personal injury lawyer to call, we make sure our clients are the answer. That is the whole business. Law firms are the clients we are adding fastest, and we run the same engine for dental practices, home services companies and B2B software firms, on monthly plans from $1,597 to $10,000, with the results published on our case studies page.

The person who owned our client relationships has moved on, so this seat is open now and we want it filled fast.

You own a book of 30 to 40 clients from the day they sign, most of them law firms. You are their person. Every month you sit down with them, show them where they are being recommended and what changed, and explain it in plain English to a managing partner who has ten minutes. Our reporting already does the measuring. Your time goes on the conversation, not the spreadsheet.

You keep them. You will know a client is at risk weeks before they say so, because you are watching the numbers and you are talking to them. Your retention target is 95% of book revenue.

You grow them. When a client on Growth is ready for Scale, you make the case. When Domain Boost or another add on will move their result, you attach it. You are paid on every one of those you close, with no ceiling.

You feed what you hear back to delivery, so the service gets better and the next conversation is easier.

You have spent at least three years at a legal marketing agency, or at an SEO agency with a book of law firms, and at least two of those years owning client relationships with a number attached. You can tell us what your retention and expansion looked like. You know how a personal injury firm thinks about intake, case value and lead quality, and you can explain a ranking move or a Local Services result to a lawyer without losing them. You read GA4 and Search Console without help. You are comfortable saying a price out loud. You would rather tell a client the truth early than smooth it over.

If you have only ever sold and never delivered, this is not the seat. If you have only ever delivered and never had to ask for the upgrade, it probably is not either.

• Base pay $72,000 to $78,000 depending on experience. A quarterly retention bonus on your book, worth about $15,000 a year when you hit target. 10% of the first year value of every upgrade and add on you close, uncapped, about $15,000 a year at target and more if you are good at it. On target earnings $102,000 to $108,000. On target means base plus the bonus and commission at target, not a guarantee, and we will show you the plan on the first call. This is a full time contractor seat, invoiced monthly. Remote anywhere in the United States, Central or Eastern hours preferred.

Apply here: https://aeoengine.ai/careers