VIP Staff - Forest Hills Stadium

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300 venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer!

Forest Hills Stadium is located centrally in Forest Hills, within the borough of Queens, NY, a short distance from frequent service by several rail lines. During its first heyday in the 1960s and 70s, the stadium hosted The Beatles, The Rolling Stones, Bob Dylan, Barbra Streisand, and Simon and Garfunkel. Today, icons such as Paul Simon, Alabama Shakes, and Mumford & Sons are back onstage. The stadium operators are proud of their long-term vision to bring Forest Hills Stadium to its rightful position in the upper echelon of New York and American musical experience.

VIP HOST

Position Summary:

The VIP Staff Representative is responsible for providing excellent customer service at all events. VIP Staff member responsibilities include greeting guests upon arrival, working with security and ticketing to assist with entry, escorting guests and assisting with way finding, troubleshooting & problem solving throughout the event and reporting issues to VIP supervisor and other appropriate staff members when necessary.

Essential Functions:

• Assist VIP guests with directional and informational inquiries by demonstrating strong knowledge of the facility, seating, and event(s).
• Communicate in a professional manner with other building staff, guests, clients and supervisors.
• Serve as the primary point of contact with speakeasy client throughout the event in a concierge capacity.
• Effectively and graciously accommodate guests with disabilities, while complying with facility/event ADA requirements.
• Display a calm, kind and attentive demeanor when rectifying issues with guests.
• Control access points to prevent unauthorized entries.
• Report any activities or behaviors that conflict with facility/event policy or code of conduct to supervisor.

Required Qualifications:

• A minimum education level of: High School Diploma or its equivalency
• A minimum of 1-2 years of related work experience
• Strong problem-solving skills
• Customer service orientation
• Willingness to learn and adapt
• Team oriented and willingness to assist others
• Must be able to take direction and execute instruction accurately
• Excellent communication and interpersonal skills
• Previous live music production experience is a plus
• Must be able and willing to work evenings, weekends and holidays on a Part-Time basis
• Must be able to commit to a minimum of (15) events throughout the season (approx. 25-30 shows from May to Oct)

Pay Scale:$20.96

Bonus: This position is not eligible for a bonus under the current bonus plan requirements.

Benefits: Part-time: This position may be eligible for benefits (ACA qualification).

VIP COORDINATOR

Position Summary:

The VIP Coordinator is responsible for prepping all VIP credentials and will assist with additional operations of venue VIP programs. Strong organizational skills and a keen eye for details are essential to this process. The VIP Coordinator serves as the first point of contact for VIP guests and helps champion our culture of hospitality and joyfulness.

Essential Functions:

• Organize and maintain VIP guest list on Google Docs. Prep and update envelopes in real time as changes occur.
• Operate the VIP Check In for venue VIP programs
• Assist VIP guests with directional and informational inquiries by demonstrating strong knowledge of the facility, seating, and event(s).
• Facilitate VIP egress from the Backyard Lounge alongside the VIP Supervisor.
• Maintain credential inventory, ensuring sufficient supplies.
• Communicate in a professional manner with building staff, guests, clients and supervisors .
• Effectively and graciously accommodate guests with disabilities, while complying with facility/event ADA requirements.
• Display a calm, kind and attentive demeanor when rectifying issues with guests.
• Report any activities or behaviors that conflict with facility/event policy or code of conduct to supervisor or Event Manager.

Required Qualifications:

• A minimum education level of: High School Diploma or its equivalency
• A minimum of 1-2 years of related work experience
• Able to work efficiently in a fast-paced environment
• Exemplify a strong commitment and willingness to provide excellent customer service
• Maintain a neat, clean and professional appearance (wear assigned uniform, provided by Forest Hills Stadium, during all shifts)
• Possess strong interpersonal and communication skills
• Sound judgement; able to make reasonable and rational decisions
• Available to work evenings, weekends, and holidays

Pay Scale:$24.27

Bonus: This position is not eligible for a bonus under the current bonus plan requirements.

Benefits: Part-time: This position may be eligible for benefits (ACA qualification).

AEG reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside his/her normal description.