What are the responsibilities and job description for the VIP Coordinator - The Pinnacle position at AEG Presents?
Company Information
For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300 venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.
Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.
If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer!
A Brief Overview
The VIP Coordinator will manage the VIP list and proactively monitor and engage with VIP clients to provide the highest quality of customer service. This position will maintain the professionalism, cleanliness, and standards of all VIP areas and ensure efficiency of execution and delivery of amenities and services.
What you will do
- Proactively monitor and engage with VIP clients and provide the highest quality of customer service in a friendly and timely manner. Build and maintain relationships with VIP clients to maintain long term business and drive sales.
- Manage VIP list and work to effectively accommodate guests with disabilities while complying with facility/event ADA requirements.
- Execute delivery and placement of arrival amenities. Gather feedback from clients regarding product and services and report to management to ensure improvement and efficiency according to client needs.
- Maintain professionalism, cleanliness, and standards of all VIP areas.
- May assist with general office duties.
Education Qualifications
- High School Diploma or its equivalency
Experience Qualifications
- 2-4 years
Skills and Abilities
- Proficient in Microsoft Office Suite (Outlook, Word, and Excel)
- Exceptional organizational skills and attention to detail.
- Strong interpersonal, verbal and written communication skills.
- Positive attitude with superior customer service skills.
- Ability to work in a fast-paced environment.
- Must be able to work evenings, weekends, and holidays as needed.
Qualifications (ALL)
- High School Diploma or its equivalency
- 2-4 years
- Proficient in Microsoft Office Suite (Outlook, Word, and Excel)
- Exceptional organizational skills and attention to detail.
- Strong interpersonal, verbal and written communication skills.
- Positive attitude with superior customer service skills.
- Ability to work in a fast-paced environment.
- Must be able to work evenings, weekends, and holidays as needed.
AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside their normal description.
