Guest Services Event Staff - Bowery Presents | Under the K Bridge

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300 venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer. 

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations. 

If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer!

GUEST SERVICES STAFF - Under the K Bridge

ID CHECKER/TICKET SCANNER

The ID Checker/Ticket Scanner is responsible for providing excellent customer service at all events, while providing directions and scanning tickets. The Usher/Ticket Scanner is also responsible for greeting guests, assisting guests with finding their seats, controlling access points, and assisting guests when issues/problems arise.  

Essential Functions:

• Check IDs of individuals attending the event.
• Organize and distribute 21 and VIP wristbands.
• Be familiar with state and federal laws surrounding valid forms of ID for entry and alcohol purchases.
• Report any activities or behaviors that conflict with facility/event policy or code of conduct to ID Supervisor or Event Manager. 
• Assist guests with directional and informational inquiries by demonstrating strong knowledge of the facility and event(s).  
• Communicate in a professional manner with other building staff, guests, and supervisors on important information. 
• Work to effectively accommodate guests with disabilities, while complying with facility/event ADA requirements.

Required Qualifications:

• A minimum education level of: High School Diploma or its equivalency  
• A minimum of 1 years of related work experience  
• Able to work efficiently in a fast-paced environment 
• Exemplify a strong commitment and willingness to provide excellent customer service 
• Maintain a neat, clean and professional appearance 
• Possess strong interpersonal and communication skills  
• Sound judgement; able to make sound decisions 
• Available to work evenings, weekends, and holidays 

Pay Scale: $18.75

GUEST SERVICES COORDINATOR (ADA LEAD)

The Guest Services Coordinator (ADA Lead) will provide the Guest Services Manager with administrative support, in addition to performing duties as outlined below. This position requires the employee to work a varied work schedule, including events, normal business hours and varied training sessions.

Essential Functions:

• Work closely with Operations team and Box Office staff to resolve ticketing issues including accommodating guests with disabilities and special needs.
• Assist Management with Event Notes, Credential Sheets and as needed.
• Perform Walk-Throughs of the venue prior to opening doors to the public ensuring that staff is positioned in place and ready for guests.
• Act as a liaison between Management, Supervisors and Staff. Effectively communicate any issues or concerns through the proper channels.
• Assist guests with information/problem solving and exceptional Customer Service before, during and after events.
• Coordinate Guest Services Staff for pre-event and post-event activities.

Required Qualifications:

• High School Diploma or its equivalency
• 2-4 years Of related work experience
• 2-4 years Experience working in a fast-paced environment with ability to work under pressure, multi-task and recognize problems and solutions.
• Demonstrated skills working with fellow staff members
• Ability to work long, irregular hours for an extended period of time as dictated by events and schedule including nights, weekends and holidays.
• Strong organizational skills
• Excellent communication skills
• Able to stand or remain in a stationary position for long periods of time and lift/move items weighing up to 30lbs
• Proficiency in Microsoft Office programs (Word, Excel, Outlook and PowerPoint)
• Ability to read, listen and communicate effectively in English

Pay Scale: $17.19

Bonus:  This position is not eligible for a bonus under the current bonus plan requirements.

Benefits: Part-time: This position may be eligible for benefits (ACA qualification).

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside his/her normal description.

Salary : $17