Trip Planning Specialist (DQ) - Miami, FL

Company Description:

Associated Energy Group, LLC (AEG Fuels) is a global aviation fuels and services supply chain management company. The company’s core business is the marketing and financing of fuel supply and logistics solutions for the world’s largest airlines, militaries, and corporate operators.

AEG Fuels serves its clients through a network of longstanding relationships with subcontracted parties around the world. Customers are afforded the benefits of negotiated fuel and throughput pricing based on AEG Fuel’s aggregate volume within a network of over 3,000 airports as well as the company’s specialized expertise in delivering products safely and on-time.

AEG Fuels is dedicated to providing comprehensive support and unparalleled 24/7 service around the world. 30 different nationalities are represented on AEG’s team and with offices in Miami, Houston, Toluca, Sao Paolo, London, Dubai, Singapore and Shanghai the company combines a global presence with a local touch.

AEG Core Values:

• Excellence & Teamwork
• Entrepreneurship & Innovation
• Respect & Trust
• Always Do What’s Right

Description of the role:

The International Trip Planning Specialist (DQ) is responsible for managing and coordinating all aspects of travel logistics for clients, ensuring smooth and compliant operations but ‘Dual Qualified’ for the additional task of Flight planning. They monitor trip planning tasks communicate with departure and destination facilities as well as customs both international and domestic. Their duties include following active flights, providing real time updates to airports as well as creating, packaging and sending flight plans to the customer. Additionally, they handle customer communication, manage operational files, arrange overflight and landing permissions and ensure compliance with relevant regulations.

Responsibilities of an International Trip Planning Specialist:

• Monitors trip planning services tasks and ensures that tasks are updated accurately.
• Communicates with departure and destination facilities to ensure appropriate support is arranged for arriving flights.
• Coordinates domestic and international customs including advanced passenger information system set up.
• Follows active flights and provides crucial update information to destination airports, foreign and domestic.
• Provides customers status of upcoming trips. Prepares and transmits routine flight plans and weather information.
• Acquires, distributes and interprets for air crew a wide variety of publications required to ensure safe flight and to comply with governmental regulations.
• Maintains customer operational files, chasing handling, overflight and landing requests, hotel bookings and crew transport.
• Initiates the distribution and interpretation of a wide variety of publications required to ensure safe flight and to comply with governmental regulations as required by the specific trips/requirements.
• Initiate and maintain flight folders for operational trips, including posting of itinerary, requesting all applicable diplomatic clearances, ground handling, fuel, hotels, and other services as required through the Trip Planning System.
• Assist customers in planning itineraries based on knowledge of diplomatic requirements, airport restrictions, fuel availability, range of aircraft, and political situations.
• Research and reference files for service agencies/vendors, fuel, and diplomatic clearance agencies and update databases as necessary.
• Ensure strategic account profiles and preferences are identified and managed.
• Maintain constant contact with the principals of assigned strategic accounts.
• Document and disseminate client preferences.
• Provide information about the trip planning service to new and existing customers as required.
• Creates, verifies and sends flight plans to customers, ensuring that all FAA, EASA and international regulations are adhered to.
• Prepares alternate plans and contingent itineraries for customer approval and selection.

Candidate Requirements:

• Interest in aviation.
• High School Diploma or GED required, Associates or Bachelor's degree preferred, but not required
• Great computer skills.
• FAA Dispatchers license is a distinct advantage.
• High level of mathematical computation and principals.
• Motivated, self-starter.
• High level of verbal and written communication skills required.
• Experience providing great customer service.
• Work well with team members inside and outside their department
• High aptitude for problem solving and ability to think outside the box.
• Flight Operations experience is a distinct advantage