What are the responsibilities and job description for the Specialist, Field Operations position at Aecon U.S.?
Come Build Your Career at Aecon!
As a North American leader in infrastructure development, Aecon is safely and sustainably building what matters for future generations to thrive! We lead some of the most impactful infrastructure projects of our generation, at the forefront of transformational change in transportation and energy, and partnering every day to build, connect, power, and strengthen our communities.
At Aecon, You Can Count On
At Aecon We
What is the Opportunity?
Reporting to the Field Operations Manager, the position is responsible for remote sitesupport, network infrastructure support and the successful completion of help desk requests within their support queue and overall management of the service provided to all Aecon field activities.
Citizenship Requirement
This position requires access to nuclear facilities and information governed by U.S. federal regulations. As a result, applicants must be U.S. citizens to meet eligibility and security clearance requirements.
What You'll Do Here
We are committed to adhering to the objectives and requirements outlined in the Equal Employment Opportunity Commission (EEOC), and to meeting the accessibility needs of persons with disabilities in a timely manner, through the implementation of the requirements of the EEOC and its applicable regulations. Appropriate accommodation under the EEOC will be provided upon request throughout the interview and hiring process.
As a North American leader in infrastructure development, Aecon is safely and sustainably building what matters for future generations to thrive! We lead some of the most impactful infrastructure projects of our generation, at the forefront of transformational change in transportation and energy, and partnering every day to build, connect, power, and strengthen our communities.
At Aecon, You Can Count On
- Safety Always. Our number one core value. If we can’t do it safely, we don’t do it at all.
- Integrity. We lead by example, with humility and courage.
- Accountability. We’re passionate about delivering on our commitments.
- Inclusion. We provide equitable opportunities for everyone.
At Aecon We
- Ensure you and your family receive the services needed to support your mental, emotional, and physical well-being.
- Believe in helping you build your career through our Aecon University and Leadership Programs.
- Are committed to supporting and investing in inclusive work environments, through initiatives like Diversity, Equity, Inclusion, & Accessibility training, our Aecon Women in Trades and Aecon Diversity in Trades programs, and our Employee Resource Groups (ERGs) to ensure we are building inclusion into every aspect of our culture at Aecon.
- Are a leader in sustainable construction. With a strong commitment to operating responsibly by minimizing our impact on the environment and surrounding communities.
What is the Opportunity?
Reporting to the Field Operations Manager, the position is responsible for remote sitesupport, network infrastructure support and the successful completion of help desk requests within their support queue and overall management of the service provided to all Aecon field activities.
Citizenship Requirement
This position requires access to nuclear facilities and information governed by U.S. federal regulations. As a result, applicants must be U.S. citizens to meet eligibility and security clearance requirements.
What You'll Do Here
- Capturing clear site requirements and working with the Estimator and Manager onquoting for sites.
- Design and manage job site setups, engaging other internal teams and vendors asnecessary. Network diagrams, cabling and workstation requirements, VC-roomsetups, etc.
- Manage job sites throughout their entire lifecycle – from site mobilization to sitedemobilization. Oversee proper job site decommissioning of IT equipment.
- Keeping site records up to date and accurate with all required diagrams anddocumentation in the CMDB.
- Work with Aecon’s Joint Venture partners as necessary, take a leading role inproviding IT support services.
- Work with Strategic Sourcing and Procurement teams to source effective andaffordable equipment for sites.
- Provide rotating support visits to all Aecon job sites, including remote locations.
- Help coordinate quality standards and ensures public company compliance.
- Adhere to Aecon’s IT Services Policies, Procedures and Guidelines.
- Degree or diploma related to Information Services or equivalent work experience.
- Demonstrated experience on multiple technologies including (but not limited to) HP,Citrix, Cisco and Microsoft technologies.
- Familiarity with ITIL Foundations, Microsoft, Networking and Citrix & Virtualization.
- Must have working knowledge of Windows 11, MS Office 365 products, Microsoft365 Administration, and Active Directory.
- Experience with Incident Management, Problem Management, KnowledgeManagement, Change Management, or Service Level Management.
- Ability to clearly communicate technical concepts to non-technical people.
- Excellent customer service skills.
- Technical knowledge in computer hardware and software configuration.
- Comfortable multitasking in a fast-paced environment.
- Ability to act individually and work together with others as part of a team.
- Recognize, analyze, and effectively solve problems in a timely and organizedmanner using industry best practices and procedures.
We are committed to adhering to the objectives and requirements outlined in the Equal Employment Opportunity Commission (EEOC), and to meeting the accessibility needs of persons with disabilities in a timely manner, through the implementation of the requirements of the EEOC and its applicable regulations. Appropriate accommodation under the EEOC will be provided upon request throughout the interview and hiring process.