Technical Training Coordinator

For more than 75 years, Air Equipment Company has been solving the toughest HVAC challenges with smart, reliable solutions. We partner with over 45 leading manufacturers to bring cutting-edge air systems to life—and we do it with a team that values agility, collaboration, and fresh thinking. From engineers to sales and support, every voice on our team plays a part in pushing the industry forward.

If you’re looking for your next move, we’re glad you found us. At AEC, you’ll join a company where local roots meet the strength of a national network—giving you the tools to grow, the space to innovate, and the chance to make a real impact from day one. We review every application carefully and appreciate your interest in growing your career with our team.

Responsibilities
• Owns training centers for across locations (Lexington, Louisville Sales, Louisville Parts/Warehouse)
• Responsible for developing the schedule of training, curriculum, and programming.
• Manage training room readiness and the full class experience: setup/teardown, cleanliness, A/V, signage, materials, supplies, food, and facility coordination.
• Maintain accurate training records and documentation.
• Maintain training equipment, demo units, and consumables; coordinate repairs/replacement as needed.
• Manage training center calendar governance, capacity planning, and utilization reporting.
• Partner with equipment manufacturers and vendors to schedule factory training, product launches, and certification courses.
• Serve as training subject matter expert for recommended manufacturing training and curriculum.
• Coordinate technical training to both internal employees and external customers.
• Ability to seek out and enlist SMEs to conduct training
• Work with department leaders to manage usage, develop schedule and ideas for training.
• Assist in the development of training materials including manuals, modules, and SOP.

Customer Training (Revenue Experience)
• Coordinate customer training offerings, pricing inputs, and billing/invoicing in partnership with Finance
• Need to be able to promote and have active outreach to customers to market training and create excitement about training.
• Collaborates with customers to meet their technical training challenges in a way that promotes the AEC brand and value proposition.

Sales & Professional Development
• Partner with Engineering, Senior Sales, Leadership and manufacturers to integrate proprietary product training.
• Works with HR Learning & Development to conduct sales enablement training.

Technician Development
• Support apprenticeship, mentorship, and career-pathing programs to develop technicians at all experiences levels.
• Track technician skill progression and recommend targeted training based on performance gaps.
• Coordinate and track required certifications and licenses (e.g., EPA 608, OSHA, Journeyman, etc.)
• Collaborate with service and operations leaders to align training with business needs, KPIs, and customer service goals.
• Develop and manage a Train-the-Trainer program to equip internal SMEs to deliver consistent, high-quality instruction.

The Ideal Profile
• Bachelor’s degree in Engineering, Education, or Learning & development preferred
• 7-10 years of experience in the HVAC industry (service, installation, controls, or technical support) preferred
• Demonstrated experience designing and delivering technical training curricula in HVAC, engineering, manufacturing, or construction-related environments.
• Proven success rolling out training programs and presenting to large employee populations.
• Strong working knowledge of the commercial HVAC industry required.
• Experience managing training logistics, facilities, scheduling, and multi-stakeholder coordination.

Key Competencies
• Technical expertise & credibility
• Instructional & facilitation skills
• Curriculum Design & Facilitation Excellence
• Collaboration & relationship-building
• Attention to detail & compliance focus
• Metrics & Continuous improvement mindset
• Operational excellence/ logistic ownership

Strategic Skills
Ability to anticipate future capability needs to translate business strategy into learning solutions. Comfortable navigating complexity and driving change across diverse stakeholder groups.

Operating Skills
Strong project management and organizational skills; ability to manage multiple initiatives simultaneously. Ability to simplify processes and create scalable training solutions.

Behavioral & Interpersonal Skills
Highly engaging facilitator with strong executive presence. Excellent verbal, written, and presentation skills. Ability to build trust, influence leaders, and collaborate cross-functionally. Demonstrates integrity, adaptability, and a continuous improvement mindset.

Personal and Interpersonal Skills
Ability to establish and grow relationships with customers through effective verbal and written communication. Dedicated to the needs of the customers, manufacturers and peers and has the patience to actively listen to all business partners. Able to solve problems and skillfully negotiate with a minimum of noise while managing stress. Demonstrates integrity and trust through appropriate directness and truthfulness. Ability to understand personal strengths and weaknesses, seek feedback and improve upon shortcomings.

Technical & Systems Skills
Proficiency with LMS platforms, e-learning tools, and Microsoft Office. Deep understanding of CRM systems and sales enablement technology.

Presentation Skills
Ability to communicate and transfer knowledge in a precise, concise and logical manner. Demonstrates professional facilitation skills and has a professional presence.

Environmental Requirements
Office-based with frequent travel to field locations. Ability to stand, walk, and present for extended periods. Occasional lifting of up to 25 pounds.

Physical Demands
While performing the duties of this job, the employee is regularly required to use hands to operate computer keyboard and telephone, reach with hands and arms. The employee frequently is required to stand, walk, and sit. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 25 pounds. Specific vision abilities

Employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status.  Reasonable accommodations will be made for qualified individuals with disabilities unless doing so would result in an undue hardship.

Salary ranges listed are dependent upon a candidate’s qualifications, experience, internal equity, and the budgeted amount for the specific role and location.