Operations Manager

DescriptionUnder the direction of the Director of Operations, the Operations Manager is responsible for the day-to-day operations of assigned sites and staff to include the Operations Supervisor and all field employees including Paramedics, EMTs, and EVOs. The Operations Manager ensures that team members have all the necessary equipment, resources, licensing/credentials, and training to complete their patient care and assigned transport(s) in a proper and efficient manner that meets our contractual and customer service standards, and that crews and vehicles are compliant with all local, state, and federal regulations. The Operations Manager will either directly or indirectly, be responsible for all crew appearance, crew readiness, crew discipline, crew driving behavior, and crew scheduling, crew morale, and office cleanliness and readiness. The role of Operations Manager requires the incumbent to be strong in interpersonal communications, ability to be a mentor, and supervisor to the employees.Role and Responsibilities

• Provide leadership and guidance to team members through communicating company initiatives, addressing, and resolving concerns, and providing all tools and resources needed to complete assignments in an efficient manner.
• Motivate, mentor and coach your team to ensure customer service, safety, and compliance standards are met. Effectively addresses issues or concerns promptly and use critical thinking skills to remove barriers or obstacles to achieving company goals.
• Maintain assigned office’s payroll budget to ensure six weeks of scheduling is always posted. Review and resolve timecard discrepancies daily and submit payroll weekly.
• Address gaps in scheduling immediately and work with the entire management team to use all available resources to resolve schedule gaps company wide. Managers and Supervisors should be prepared to fill open shifts or gaps in coverage if needed.
• Maintain a clean, safe, and functional office environment that ensures accountability and organization of equipment and supplies. Ensure that buildings, office spaces, narcotics/drugs, equipment, and vehicles are secure, and procedures are followed to maintain their security.
• Ensure vehicles are compliant with VA OEMS, WV OEMS, and state motor vehicle requirements and laws. Routinely inspect vehicles for proper supplies, mechanical issues, registration, licensing, fuel, and insurance cards, road safety systems and cleanliness. Prepare vehicles for inspection as needed.
• Ensure vehicles and equipment assigned to your office are functional, assigned, used and stored appropriately. Communicate any problems or out of service items appropriately and coordinate the repair/replacement promptly.
• Respond, investigate, and determine the root cause of vehicle accidents, employee injuries or other liability concerns to reduce and eliminate hazardous work conditions and reduce total company liabilities.
• Providing additional operational EMS coverage as needed in times of high demand or low coverage.
• Participation in daily and bi-weekly manger meetings, often in person attendance is required.
• Review Missing PCR list and facilitate tracking down of all missing PCRs to ensure they are completed and sent to the server within 24 hours of being received on the list
• Serve as the Point of Contact for Dispatch for any and all Crew Concerns
• Participate in Manager on Duty schedule to ensure team members have access to a manager outside of normal business hours (FUTURE).
• Participate in annual VA OEMS, and/or WV OEMS inspection preparation and any other special events as required.
• Serve as a liaison to facilities.
• Other duties as assigned.

Qualifications and Education Requirements

• 1-2 years of leadership experience
• Graduation From High School or equivalent
• 19 years old or older at time of hire for insurance purposes
• Successful completion of NREMT certification
• Current NREMT and State VA & WV EMT (or ability to obtain within 10 days of hire)
• Valid driver’s license
• Ability to drive company vehicles with a clean driving record.
• Successful completion of a state sponsored EVOS course or ability to obtain in 45 days.
• Current AHA BLS CPR or ability to obtain within 10 days of hire.
• Ability to provide quality patient care within scope of practice.
• Knowledge of all state protocols for an EMT
• Availability for recall in times of crisis
• Ability to pass a lift test of 150 – 200 pounds.
• Ability to pass a pre-employment drug test.

· Ability to pass a pre-employment background check.

· Ability to speak, read, and write English.

PREFERRED SKILLS

· Excellent leadership and mentoring capabilities

· Problem solving

· Ability to remain calm under pressure

Job Type: Full-time

Pay: $75,000.00 - $90,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $75,000 - $90,000