What are the responsibilities and job description for the After Sales Technical Administrator position at Aebi Schmidt USA?
Job Description – After Sales Technical Administrator
Supervisory Responsibilities: N/A
Job Duties:
EOE/M/F/Vet/Disabled
Supervisory Responsibilities: N/A
Job Duties:
- Verify vehicle is within the warranty period before approving any warranty claims.
- Confirm that the repair aligns with our warranty guidelines and should be approved for warranty.
- Work with the service manager and service writer to get the vehicle into the schedule and dispatch a technician.
- Determine if the repair should be done by an MB technician or if the repair should be completed by the customer and billed back to MB.
- Review all warranty bills to confirm that the customer is charging for an appropriate number of hours.
- Coordinate part orders and delivery to ensure parts are onsite when the technician arrives.
- Work with the various departments to ensure we are providing the best possible experience to the customer.
- Pull data from our engineering software and generate parts manuals for customers.
- Coordinate with a third-party printing company to get manuals printed.
- Ship manuals to the end customer and keep track of the production schedule so manuals are being shipped on time.
- Maintain accurate records of both warranty claims and technical publication status.
- Technical knowledge.
- Excellent communication and interpersonal skills.
- Patience and professionalism when dealing with customers.
- Excellent problem-solving and communication skills.
- Ability to learn new software and work within them.
- Knowledge of Microsoft excel.
- 2-year degree in relevant studies or proven experience in after-sales service or a service-related field.
- 401K with Company Match
- Health, Vision & Dental Insurance
- Life & Disability Insurance
- Flexible Spending Account
- Paid Time Off (PTO) Program
- Paid Holidays
- Reimbursement for Select Personal Protective Equipment (PPE)
EOE/M/F/Vet/Disabled