What are the responsibilities and job description for the Administrative Support Specialist position at Aebi Schmidt North America?
Administrative Support Specialist
At Swenson Spreader, LLC an Aebi Schmidt brand located in Lindenwood we pride ourselves on innovation, collaboration and dedication to excellence. As part of the Aebi Schmidt Group, we are committed to delivering superior solutions to our customers as well as providing rewarding career opportunities. The specific statements shown in each section of this description are not intended to be all-inclusive. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions and physical demands.
SCOPE OF POSITION/SUMMARY:
The Administrative Support Specialist will focus on processing quotes and customer orders for large mechanical equipment (salt spreaders, dump bodies, all-purpose bodies, or anti-icing machines) as well as additional support for other functions. This individual will assist in maintaining efficient administrative workflows and play a vital role in ensuring excellent customer service. The Administrative Support Specialist will work closely with the Inside Sales team, external customers, and various internal departments.
ESSENTIAL DUTIES & RESPONSIBILITES include the following; other duties may be assigned:
- Support the Inside Sales department by entering and updating sales orders and quotes as well as support other internal functions
- Communicate with customers regarding pricing, delivery timelines, order status, and any changes.
- Prepare and process customer purchase orders, invoices, shipping documents, and proposals with accuracy and timeliness.
- Respond to customer inquiries, providing product information or directing them to the appropriate team member.
- Promote order discounts and promotions to customers.
- Coordinate with engineering on product specifications and materials for customer quotes.
- Assist in resolving customer concerns, working with relevant departments to ensure satisfaction.
- Monitor and manage change orders and update all stakeholders accordingly.
- Collaborate with production, shipping, and warehouse teams to follow up on deliveries and resolve delays.
- Support general office functions including answering phones, checking in visitors, and signing for deliveries.
QUALIFICATIONS & REQUIREMENTS:
- 1 years of experience in an administrative, sales support, or customer service role
- High school diploma or GED equivalent required
- Proficient in Microsoft Office Suite (Word, Excel, Outlook)
- Ability to read and understand specifications, blueprints, and schematics is a plus
- Strong math, organizational, and communication skills
- Detail-oriented with the ability to multitask in a fast-paced environment
BENEFITS:
- 401K with Company Match
- Health, Vision & Dental Insurance
- Life & Disability Insurance
- Flexible Spending Account
- Vacation
- Paid Holidays
EEO STATEMENT
Aebi Schmidt Group is an Equal Opportunity employer and an Affirmative Action Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.